OPERATIONS TEAM LEAD - 1st Shift

FULLBEAUTY Brands™ is the premier fashion and lifestyle destination for the plus size customer. We are an online and catalog marketplace offering a curated collection of the finest family of plus size brands and thousands of products.

POSITION SUMMARY: The Operations Team Lead is an hourly/nonexempt position and is outside the scope of the collective bargaining agreement (CBA). Under the direction of an Operations Supervisor, the Operations Team Lead provides assistance and floor coverage for the Operations teams. This role will work closely with the Operations Supervisor to provide resources, on-going work direction, decision making and problem solving to ensure associate safety, and the delivery of a product on time to the customer (internal and external).

This is a career track position that can lead to becoming an Operations Supervisor, conditioned upon the needs of the business, such as but not limited to: foreign language requirements; the amount of experience the Operations Team Lead has been able to acquire and the career potential demonstrated by the associate.

DUTIES/RESPONSIBILITIES:

• Ensure adequate staffing of the area so that productivity, quality and delivery goals are met.
• Schedule approved overtime in accordance with the collective bargaining agreement (CBA).
• Transfer associates into or out of the department and coordinate voluntary (VTO) and/or required (RTO) time off as necessary to balance staffing with the fulfillment center.
• Coach and provide written documentation on associates, both positive & constructive.
• Conduct Safe Work Method & SOP observations on hourly associates.
• Identify safety hazards and notify the manager for proper attention and remediation.
• Conduct and report accident/injury investigations to direct report.
• Convey business and operational information to associates during the daily start-up meeting.
• Upon approval by direct report, place orders for temporary associates from staffing agency via HR.
• Foster a positive work environment within the assigned department.
• Assist the supervisor in the process of team building.
• Translate and interpret communication for the Burmese/Hispanic associates (if applicable).
• Notify direct report and HR of personnel issues.
• Review and sign off on policies pertaining to Confidentiality, Use of Computers, and Code of Conduct & Ethics.
• Other duties as assigned.

Not included in duties/responsibilities

• Hiring individuals as FULLBEAUTY Brands associates
• Issuing any form of disciplinary action
• Receiving and/or adjusting grievances under the CBA

MINIMUM QUALIFICATIONS:

• Proven skills using Word, Excel and PowerPoint
• Ability to transfer to any shift with advance notice
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills, and outgoing personality
• Strong desire to learn and grow with the company

DESIRED QUALIFICATIONS:

• Knowledge of fulfillment operations and processes
• Proven experience as a Team Leader
• Certificate or degree in SCM, leadership
• Bi-lingual fluency in Burmese, Chin or Spanish

WHY JOIN FULLBEAUTY?

• Competitive Health Benefits (Medical, Dental & Vision)
• Employer HSA Contribution
• 401K Match
• Employee Assistance Program
• Hybrid Work Schedule (Corporate)
• Business Casual Attire
• Wellness Initiatives
• 30% Associate Merchandise Discount Across our Family of Brands
• Employee Discount on Travel, Cell Phone Plans and More
• Generous Paid Time Off Program
• Promote From Within Culture
• Commitment to Being an Equal Opportunity Employer
• Life Insurance Benefits
• Internal charity that supports FULLBEAUTY Brands’ associates and their immediate family members during times of extreme hardship