Director of Operations

Director of Operations

DEPT: TENx10

HOURS: 40 PER WEEK

PT/FT/TEMP: FULL-TIME

EXEMPT STATUS: EXEMPT

REPORTS TO: TENx10 Senior Director of Systems and Strategy 

Brief Description:

The TENx10 Collaboration is a national discipleship movement with the mission to make faith matter more for ten million young people over the next ten years. We are a fast moving, creative, energetic remote team that works across ecumenical, cultural and denominational lines to pursue our courageous mission.

The TENx10 Director of Operations will provide leadership and collaboration with the Senior Director of Systems & Strategy in the development and implementation of a cohesive operational and organizational strategy, ensuring smooth internal team operations and systems, and be responsible for organizational administration and fiscal management (including fund development support work.) The Director of Operations will be a strategic thinker and skilled administrator who can also serve as a representative for TENx10 to further its reputation and influence on the field of youth faith formation, as well as provide both independent and collaborative direction for a fast-growing and innovative organization. The position requires a strong focus on expansion, ecumenical and collaborative work, a high ability to be agile and adaptive, and a proven capacity to lead teams toward these objectives. 

Essential Functions:

• Team leadership

  • Responsible for executive and daily management of members of the TENx10 Operations Team

  • Lead Operations team meetings, manage project timelines, oversee goals and objectives processes, and set priorities

  • Assist the Senior Directors in recruiting, hiring, onboarding, and supervising project staff and contractors as necessary to accomplish the overall project goals.

• Directing the strategic operations of the TENx10 Collaboration

  • Cultivate operational excellence that ensures team health while promoting efficiency and effectiveness. Create, develop, and maintain strong and simple workflow processes for the organization.

  • Deepen, expand, and implement the overall strategy of TENx10, under the direction of the Executive Director and Senior Directors

  • Collaborate with TENx10 Executive Director, Senior Directorsand additional Directors to develop and implement diversity, equity, and inclusion strategies for resources, partnerships, and training. Ensure that TENx10’s values for centering people of color are integrated in TENx10’s related procedures and processes.

  • Work closely with TENx10 Senior Directors to ensure alignment across various aspects of projects, remove barriers, and keep various channels moving at an appropriate and strategic pace.

  • In partnership with the Senior Director of Systems and Strategy, manage TENx10’s major gifts and grant deliverables, reporting and proposal timelines, and grant metrics/KPIs to ensure all obligations and timelines are met with excellence, accuracy, and timeliness.

• Fiscal oversight and operations 

  • Work closely with the Senior Director of Strategy and Systems for fiscal management (maintaining budget and reporting budget) of TENx10 (with an annual budget of approximately $5.5 million), including production of annual balanced operating budgets, accurate reporting to granting agencies, compliance with policies from the Office of Finance and Accounting, and wise stewardship of TENx10’s financial resources. Provide reports on finances and support to the Sr Director and Executive Director on fiscal matters.

  • Collaborate with other TENx10 team members to develop effective and efficient office systems and customer service that support leader engagement.

  • Oversee the contract and invoicing submissions and processes, which includes drafting contracts, approving payments, and optimizing team workflows

  • Direct the development and implementation of project management and customer relationship management software (e.g., Monday.com, Airtable) for the TENx10 team to ensure accurate and strategic tracking of projects, contacts, and relationship development. Train and onboard staff as needed.

  • Function as the main liaison for Fuller’s support departments such as the Office of Finance and Administration, Human Resources, Legal, and Information Technology Services.

Knowledge and Skills Required: 

• MA in a related field required; PMP and/orMBA preferred. 

• Bachelor or master degree in business administration, organizational leadership, non-profit management, or comparable degree (or minimum 3-5 years of experience in leading a business or organization)

• 10-15 years of operational experience. Experience in ministry to youth and/or families, and/or in a denomination or ministry training organization preferred.

• Demonstrated experience in leading within a fast-growing organization, particularly with sustained growth of at least 10% per year for more than five years.

• Experience developing offerings suited for a changing landscape of church and culture

• Ability to represent Fuller with theological robustness, relational savvy, and strategic foresight with foundations, donors, the marketplace, and within the Fuller ecosystem 

• 5 years of experience in African American, Asian/Asian American, Pacific Islander, Latino/a, or ethnically and racially diverse ministry to youth, young adults, and/or families preferred, including demonstrated excellence in leading efforts of inclusion and equity. 

• Strong technical skills required including the ability to learn, build and help the team to utilize new systems.

• Strong relational skills and ability to build relationships, manage teams, and work effectively with diverse staff.

• Excellent communication skills required, by phone, email, social media, and in person. Ability to write clearly and effectively an absolute must.

• Experience in customer relationship management. Broad computer and Internet knowledge and skills required; experience with Salesforce CRM software preferred.

• Experience with AGILE or other project management tools preferred.

• Ability to work effectively in a fast-paced environment—the ability to initiate, prioritize, maintain, and complete both short-term and long-term projects simultaneously.

• Must be highly detail-oriented, organized, initiating, and show a strong level of strategic thinking. 

• Servant leadership and a team attitude are vitally important to the work ethos of TENx10.

Additional Remarks:

• Must be willing to abide by Fuller Community Standards

• This position is available for remote work within the United States. Subject to payroll state approval by Fuller Theological Seminary

Pay Scale: 

• Salary range the seminary expects to pay: $70,000 - $78,000 annually USD

Fuller Theological Seminary is an Equal Employment Opportunity/Affirmative Action employer. To the extent required by law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. As a religious institution, Fuller Theological Seminary is permitted and reserves the right to prefer employees or prospective employees for certain positions on the basis of religion. All positions must agree to Fuller's Community Standards for conduct, and certain positions must fully accept Fuller's Statement of Faith. Women and minorities strongly encouraged to apply.

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