Tech Facilitator

TECH FACILITATOR

DEPT: Teaching & Learning / Technology Support Services

HOURS:  3 1/2 - 4 1/2 hours per week

FT/PT/TEMP: Part-time/Quarterly

STATUS: Non-Exempt

REPORTS TO: Videoconferencing Coordinator

Brief Description:

Tech Facilitators are responsible for operating the videoconferencing system and providing technical support for courses which are held synchronously with both face-to-face and video-conferenced students (F2FOL modality). The ideal Facilitator is a lifelong learner who is familiar with the Fuller educational culture and would be able to track the content of the conversations in order to benefit the classroom experience. 

Essential Functions:

• Arrive at each class session 30 minutes prior to class to set up equipment, test the connection, and assist the instructor
• Operate videoconferencing equipment during the class
• Manage the Zoom session, including troubleshooting students’ video conferencing issues
• Assist the professor with minor technical needs prior to and during class
• Escalate problems to Tech Support as needed
• Be mindful of ways to improve the course experience
• A F2FOL Facilitator does not perform any duties that fall under the description of a Teaching Assistant (grading, leading discussions, etc.)

Knowledge and Skills Required:

• Bachelor's Degree or equivalent; completion of graduate level courses preferred
• Minimum of one year experience in a work environment demonstrating individual responsibility
• Ability to quickly gain proficiency with new technology
• Strong customer services orientation and a professional demeanor
• Good time and task management skills
• Able to maintain a positive customer service attitude in challenging situations
• Capacity to remain calm under the pressure of crisis situations and follow established troubleshooting protocol
• Physical requirements
  • Able to lift 25 pounds onto a cart
  • Able to push up to 150 pounds on a cart
• Ability to work appropriately within an academic environment

Additional Remarks:

• Must be willing to abide by Fuller Community Standards
• Must be able to work in-person at the respective campus

Pay Scale

• The Seminary expects to pay: $17.00 per hour USD. 

Fuller Theological Seminary is an Equal Employment Opportunity/Affirmative Action employer. To the extent required by law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.  As a religious institution, Fuller Theological Seminary is permitted and reserves the right to prefer employees or prospective employees for certain positions on the basis of religion.