Sales Coordinator

Services customers by selling transportation, tour and travel services, and meeting customer needs.

Responsibilities and Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Communicate with existing and new customers to coordinate all logistics for charter transportation trips, providing transportation solutions in a variety of equipment including, but not limited to: motor coach buses, school buses, vans, and VIP vehicles.
• Accept tour bookings for pre-established Fullington Tours as well as work with Group Leaders and vendors to establish private group tours.
• Collects customer requests for transportation, tickets, reservations, etc. Assists in logistics needed to provide excellent customer experiences.
• Researches and works with vendors to collect group pricing for Fullington clients.
• Prepares quotes/pricing for customers within established guidelines.
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team efforts by accomplishing related results as needed.
• Perform other duties as assigned.

Qualifications

Successful individuals in this position maintain the following skillset and qualities: Customer Service, Meetings Sales Goals, Closing Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, and Motivation for Sales.

Minimum Skills Requirements

• Education: High School Graduate or General Education Degree (GED)
• Previous experience providing customer service or sales in a call center environment (preferred)
• Excellent oral and written communication skills; must demonstrate a professional and polished demeanor with a positive, up-beat, and friendly personality
• Exceptional customer service skills; must be passionate about delivering quality service and making a difference in customers experience
• Ability to listen attentively, solve problems creatively, and create win-win situations with internal and external customers
• Basic math skills required
• Understanding of military time (recommended and strongly preferred)
• Microsoft Office (Word and Excel), Database Software, Internet, Alpha and Numeric data entry skills