What are the responsibilities and job description for the Customer Experience Manager Pest Control Company position at FullScope Pest Control?
FullScope Pest Control is one of the fastest growing pest management companies in Northeast Houston. We are looking to hire a Customer Experience Manager for our New Caney office.
If you are looking for a great career in a recession-proof industry, pest management is it.
Offering:
FullScope Pest Control - Job Position Opening Customer Experience Manager
We are looking for a customer-oriented service representative.
What does a Customer Experience Manager do?
A Customer Service Representative, or CEM, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CEMs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
Customer feedback is priceless, and these CEMs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Customer Experience Managers Responsibilities list:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Full time position with a growing company, growth potential, sales incentives, and monthly bonus.
Monday thru Friday Position 8-5 work day.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $16