What are the responsibilities and job description for the Customer Support Specialist position at Fullsteam Operations LLC?
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
EZClaim, part of the Fullsteam organization is looking for a Customer Support Specialist to join the team!
Remote role : Shift 10am -8 pm PST
The Customer Support Specialist guides product users through our practice management software features, functionalities and resolves client inquiries by recommending solutions. Helps coordinate and implement product usage. Assists clients with software issues by providing professional and clear answers. Answers calls, provides troubleshooting information, reports and analyzes customers' information and needs, and is a direct link between the company and its existing and potential clients.
Primary Responsibilities :
- Provide Support to current clients
Collect data to clearly understand the needs of clients
Gather customer requirements according to company process and submit using appropriate escalation tools.
Minimum Qualifications :
Preferred Qualifications :
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
