What are the responsibilities and job description for the Technical Support Specialist position at Fullsteam Operations LLC?
A company is looking for a Technical Support Representative to assist customers with invoicing and payments products and Quickbooks hosting support.Key ResponsibilitiesAct as a customer liaison via chat, email, and phone to resolve issues and questionsTroubleshoot and advise on accounting practices to resolve payment errorsGuide customers on recurring payments and Quickbooks hosting supportRequired Qualifications and Education3-4 years of technical support experience1 year of experience in accounting-related support rolesFamiliarity with Quickbooks, both Desktop and OnlineBasic knowledge of accounting principlesExperience with RDP setups and CRM systems
