Client Service Representative at Fulton Animal Hospital

Practice

Fulton Animal Hospital is a full-service, small animal veterinary hospital serving Canal Fulton and neighboring communities since 1956. Our hospital provides services for cats, dogs, chickens, sheep, and goats. We’ve got you covered from preventative care, health certificates, surgery, and dentistry; to X-ray, ultrasound, and laser therapy.

Over the years, our hospital has grown into a multiple-doctor practice, dedicated to offering the most up-to-date medical treatments while maintaining our hometown feel. Our skilled and knowledgeable staff proudly serve our clients and their pets.

More about the Role

Fulton Animal Hospital is a full-service animal hospital in Canal Fulton looking for an experienced Veterinary Receptionist to join our team!Our ideal candidate would contribute to maintaining our hospital's culture of teamwork, excellent customer service, and top-notch patient care. Multitasking in a fast-paced environment and being detail-oriented are important skills for this position.

The primary duties of our Veterinary Receptionists include, but are not limited to:Greeting clientsAnswering phonesScheduling, checking in, and checking out appointmentsManaging appointment flowChecking clients out via cash, credit card, or checkCommunicating between clients and doctorsProcessing medication refill requestsClient educationFilling medicationsKeeping the hospital clean and organized

1 year of customer service experience is required.1 year of veterinary experience is required.Hourly wage is determined by experience and skill set.Candidate must be available to work 2 Saturdays a month.

If you are interested in joining our team, please apply with your resume or send your resume to fultonanimalhospital@gmail.comWe look forward to hearing from you!

Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on weekends as required
• 1 year of customer service experience is required
• 1 year of Veterinary experience is required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy. 

Pay Range

Salary : $15 - $16