Senior Manager Operations Fulfillment

Job Locations US-PA-Remote

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a remote position, must be located in PA, NJ, MD, DE, or VA. Must have the ability to travel on-site at least once per month to our headquarters location in Lancaster, PA

This role is accountable to lead, develop, and execute on the fulfillment, post-closing, and collateral management processes associated with commercial lending. It is accountable to ensure an efficient loan closing process, accurate documentation completion, and tracking associated with internally prepared and attorney prepared documents. The role is accountable to design efficient and scalable processes from customer acceptance terms through post-closing, collateral perfection, and loan board. The role will ensure the quality and proper handling of all facets of collateral perfection and file management.

Manage all aspects of Commercial Fulfillment processes, Post Closing Functions, Centralized Funding, and collateral perfection, including collateral management activities. Ensure all process are designed and executed in a manner that delivers automated integration and quality output for loan boarding, and delivers compliance outcomes with full data accuracy for loan boarding and life of loan servicing of account
• Responsible to manage two pathways within commercial loan fulfillment which includes both internally prepared documents and attorney prepared documents. Responsibilities include understanding of loan documentations to provide guidance on interaction with attorneys, including performance management and recommendations for approved attorney list.
• Responsible for pipeline tracking in all areas of responsibility, compliance with applicable regulations, and timely delivery of service, including the development of effective pipeline management tools for team and leadership.
• Responsible to manage the use and efficiencies of the applicable systems, workflows, and processes. Manages and facilitates the design of an efficient and scalable operation. Develop metrics that demonstrate team and area performance in accordance with SLAs and budget expectation.
• Lead and manage teams, manage team projects, and own team resources to ensure that day to day work is standardized, organized, and effective. Conduct a "root cause" analysis to address any emerging issues.
• Promote a collaborative and results-oriented working environment for the Fulfillment, Post Closing, and Collateral Management Teams. Spearhead innovation, empowerment, and accountability within the team(s).

Additional Responsibilities

• Collaboration with internal partners to effectively manage / limit upstream and downstream impact on processes, customer experience, and reputational impacts.

Education

Bachelor Degree or the equivalent experience. Specialty: Finance, Business, or a related field. (Required)

Required Experience

• 8 or more years commercial banking experience and detailed product knowledge / understanding.
• 6 or more years operational management.

Knowledge, Skills, and Abilities

• Exceptional leadership skills, including indisputable ownership over team results and developmental needs. (Required)
• Ability to interpret and align complex documents that support all covenants and obligated parties based on prior experience with legal language, attorney prepared loan documentation, and attorney closings. (Required)
• Excellent communication and interpersonal abilities across internal and external stakeholders of varying seniority levels. (Required)
• Thoughtful decisioning to evaluate the tradeoffs of a decision and make the best decision for the Bank. Client focused, strategic attitude and willingness to jump into and solve problems. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $118,200.00 - $197,000.00 annually.

Additional Compensation Components

This job is eligible to receive equity in the form of restricted stock units. This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.