What are the responsibilities and job description for the Returns Coordinator position at Fulton?
Description
The Fulton Companies is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military.
Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 75 years!
Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.
Benefits: At Fulton we value our employees and therefore offer competitive compensation, onsite fitness club, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus.
OVERALL RESPONSIBILITY: The RMA (Return Material Authorization) Coordinator oversees the entire process for the return of nonconforming parts. The position is the main contact for communication of warranty issues related to purchased materials which includes returns from our customers as well as material issues found in production in manner that is consistent with the company values and operating philosophy.
Accountabilities
QUALIFICATIONS (Education, Certifications and Required Experience):
The Fulton Companies is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military.
Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 75 years!
Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.
Benefits: At Fulton we value our employees and therefore offer competitive compensation, onsite fitness club, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus.
OVERALL RESPONSIBILITY: The RMA (Return Material Authorization) Coordinator oversees the entire process for the return of nonconforming parts. The position is the main contact for communication of warranty issues related to purchased materials which includes returns from our customers as well as material issues found in production in manner that is consistent with the company values and operating philosophy.
Accountabilities
- Maintains the status in the document management system for any nonconforming parts (NCP) issues.
- Receives and inventories all returned nonconforming parts.
- Communicates with vendors to coordinate a disposition of either credit for the parts, physical replacements, or denial of a warranty claim.
- Notifies all interested parties of final outcomes and makes the appropriate system adjustments to inventory.
- Assists Inventory Control as needed.
QUALIFICATIONS (Education, Certifications and Required Experience):
- Minimum high school diploma or GED.
- Minimum of 2 years’ experience in a professional business environment.
- Highly proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Adobe Professional, and have ability to learn new software programs.
- Reliable, self-starter with strong organizational skills, and extreme attention to detail. Demonstrated ability to consistently produce high volume, high quality work in an expedient and efficient manner.
- Communication: Ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others. Ability to express oneself clearly in business writing.
- Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.
- Customer Orientation: The ability to demonstrate concern for satisfying ones’ internal and/or external customers.
- Thoroughness: Ensuring work and information is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
- Flexibility: Openness to difficult and new ways of doing things; willingness to modify one’s preferred way of doing things.
- Repetitive Motion: Substantial movement/motion of the wrists, hands and fingers.
- Sitting: The body is supported by buttocks and back and employee needs to remain seated for extended periods of time.
