Systems Administrator / Lead Technical Analyst

Overview:
We are looking for an adaptable System Administrator / Lead Technical Analyst preferably with a strong background in Managed Service Provider (MSP) operations and helpdesk support. This role combines advanced system administration with frontline helpdesk responsibilities to ensure efficient IT operations and outstanding client support. The ideal candidate will thrive in managing diverse IT environments, troubleshooting complex technical issues, and providing exceptional service to internal and external stakeholders.

Qualifications

Technical Skills

• Experience with Windows Server, Active Directory, and Microsoft 365 administration.
• Knowledge of networking fundamentals (firewalls, VLANs, VPNs, routing, and switching).
• Plus- Familiarity with RMM (Remote Monitoring and Management) tools and PSA (Professional Services Automation) systems.
• Understanding of cloud platforms and SaaS solutions.
• Proficiency in Troubleshooting standard Tier 1 hardware and software issues.

• Experience: 2 years of IT experience, with at least 1 year in a helpdesk role, preferably in an MSP setting, and exposure to cybersecurity best practices.

• Certifications: Preferred certifications include CCNA, CompTIA A , Network , Security , Microsoft Certified: Azure Administrator, or ITIL Foundation Certification.

• Soft Skills: Strong communication, interpersonal skills, problem-solving abilities, attention to detail, and the ability to prioritize effectively in a fast-paced environment.

Key Responsibilities

• System Administration: Manage and maintain servers, workstations, and network infrastructure for multiple clients; perform updates, patches, and configurations to ensure high availability and optimal performance of IT systems.

• Helpdesk Support: Act as the first point of contact for Tier 1 and above technical support via phone, email, or ticketing systems; assist with hardware/software setups, password resets, and network troubleshooting, while maintaining documentation.

• Client Support & Management: Serve as the primary contact for MSP-related technical issues, providing Tier 2/3 support, conducting system audits, generating client reports, and suggesting improvements.

• Monitoring & Maintenance: Implement monitoring tools to identify and resolve potential issues, support backup solutions and disaster recovery planning, and maintain accurate system documentation.

• Security & Compliance: Enforce cybersecurity measures to secure client environments, ensuring compliance with regulations and conduct vulnerability assessments with mitigation recommendations.

• Collaboration & Projects: Work with IT staff to deploy and manage new technologies, facilitate client onboarding/offboarding, and participate in MSP-related projects, including migrations and upgrades.

Expectations and Job Requirements:

• Proactive and self-motivated, capable of independent work and effective collaboration with MSP team members.
• Regular travel to client locations within the Dallas Ft. Worth area is required.
• Strong technical aptitude is essential, focusing on both backend networks and user-facing systems.
• Experience with ticketing systems for tracking and coordinating issues/projects, alongside participation in an on-call schedule including after-hours and weekends.
• Conduct ongoing system administration tasks, maintaining accounts and IT assets with adherence to best practices.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision plans.
• Hybrid work option with a collaborative, supportive work culture.
• This position is ideal for a motivated individual eager to advance their IT career while making an impactful contribution to our clients' success.