Atlanta Food and Beverage Department Manager

Job Summary

As the Food and Beverage Department Manager, you will be responsible for overseeing all aspects of food and beverage operations within our park. Reporting directly to senior management, you will collaborate with various departments to ensure seamless operations, uphold the highest standards of safety and cleanliness, and deliver exceptional guest experiences.

Why Fun Spot

We at Fun Spot America Theme Parks will continually strive to maintain the highest levels of safe, clean, family fun for the most important people on earth, our guests. We operate our values based on the golden rule of treating others the same way that we ourselves want to be treated.

At Fun Spot America Theme Parks, we hold our team members to the highest standards, expecting them to embody the seven principles of Love Works:

Department: Food and Beverage

Reports to: Senior Manager of Food and Beverage

Location: Atlanta

Travel: None

Key Objectives

• Ensure smooth and efficient day-to-day operations of all food and beverage outlets within the theme park, including restaurants, concessions, and kiosks.
• Prioritize guest experience by maintaining high standards of service, quality, and cleanliness throughout all dining areas, resulting in positive feedback and repeat visits.
• Uphold strict adherence to food safety regulations, sanitation standards, and company policies to ensure a safe and hygienic environment for both guests and team members.
• Develop strategies to maximize revenue and profitability, including menu pricing optimization, cost control measures, and upselling initiatives.
• Lead, motivate, and develop a diverse team of food and beverage team members, fostering a positive work culture and promoting continuous learning and growth.
• Oversee inventory levels, ordering, and stock rotation to minimize waste, reduce costs, and maintain optimal product availability.
• Foster strong cross-functional collaboration with other departments such as operations, marketing, and finance to achieve common goals and objectives.
• Continuously seek opportunities for innovation and improvement in menu offerings, operational processes, and guest experiences to stay competitive and enhance overall satisfaction.
• Collaborate in monthly Department Management Meetings to shape our park's operations and set sales targets aligned with revenue goals.
• Be prepared to effectively manage unforeseen challenges or emergencies, such as supply chain disruptions, staffing issues, or guest complaints, with composure and efficiency.
• Implement systems for tracking key performance indicators (KPIs), analyzing data, and generating reports to monitor departmental performance and inform decision-making.
• Manage weekly schedules for the Team to sure proper staffing levels align with business demand.
• Assign staff positions; uphold protocols for staff position coverage to ensure seamless operations.
• Collaborate in shaping food and beverage operations through regular team meetings.
• Conduct performance appraisals and audits with a focus on food quality, recognizing achievements and addressing areas for improvement to ensure goals are met.
• Maintain all food safety standards set forth by Fun Spot Theme Parks as well as state and local regulations.
• Foster accountability, appearance standards, safety practices, and exceptional service within the Food and Beverage Team.
• Participate in the development and implementation of training programs to enhance team performance.
• Support performance evaluations and provide feedback to team members.
• Deliver exceptional guest service and assist in training team members to do the same.
• Meet and exceed sales targets and goals by upselling souvenir cups, snacks, and other food & beverage items.
• Take orders accurately and efficiently, ensuring attention to special requests and dietary needs.
• Handle cash, and electronic funds, and process transactions using the point-of-sale system.
• Prepare and serve food and beverages in accordance with Fun Spot's quality standards.
• Maintain all food safety standards set forth by Fun Spot Theme Parks as well as state and local regulations.
• Handle and process multiple food orders efficiently.
• Support the maintenance and operation of food service equipment and facilities.
• Responds to any guest concerns by problem solving and asking for leadership assistance when needed.
• Ensure food areas open and close on time
• Communicate any staffing concerns to the manager on duty.
• Record journals, coaching, and audits for Team members.
• Communicates daily with Team members regarding SOPs, closing reports, and special projects.
• Review timecards daily for your Team members
• Resolve any challenges that could impact the guest and solve problems promptly to ensure first-class guest service.
• Ensure the highest standards of safety, cleanliness, and guest satisfaction in dining areas.
• Follow all safety and hygiene guidelines to ensure a safe working environment.
• Maintain a professional image at all times.
• Complete any other duties to assist with the operation of the park.

Key Areas of Responsibility

Operational Excellence

• Conduct daily walkthroughs of all food and beverage outlets to ensure compliance with operational standards, cleanliness, and service efficiency.
• Coordinate with the operations team to streamline workflows and optimize staffing levels based on attendance forecasts and peak hours.
• Implement standardized operating procedures (SOPs) for opening, closing, and shift changes to maintain consistency and efficiency.

Guest Satisfaction

• Regularly interact with guests to gather feedback on dining experiences, address concerns, and identify areas for improvement.
• Train team members on service excellence principles, such as greeting guests with a smile, providing personalized recommendations, and resolving complaints promptly.

Compliance and Safety

• Conduct daily food safety inspections and temperature checks to ensure compliance with health regulations and prevent foodborne illnesses.
• Train team members on proper food handling, sanitation, and hygiene practices, including handwashing procedures and allergen awareness.
• Maintain up-to-date records of food safety certifications, permits, and inspections to demonstrate compliance during health department audits.

Revenue Generation

• Analyze sales data and trends to identify high-margin items, slow-moving inventory, and opportunities for menu innovation or pricing adjustments.
• Develop and implement upselling techniques to increase average transaction value and drive incremental revenue.
• Collaborate with leadership teams to create targeted campaigns or special events to attract new guests and encourage repeat visits.

Team Leadership and Development

• Conduct regular team meetings to communicate goals, provide feedback, and recognize outstanding performance.
• Facilitate ongoing training sessions on topics such as guest service skills, product knowledge, and conflict resolution.
• Mentor and coach team members to develop their leadership potential and career progression within the organization.
• Provide timely feedback as well as complete and conduct performance appraisals for all team members.

Inventory Management

• Monitor inventory levels in real-time and place timely orders to replenish stock, while minimizing overstocking and waste.
• Implement inventory tracking systems or software to accurately monitor usage, track expiration dates, and forecast demand.
• Conduct regular inventory audits to reconcile physical stock counts with recorded inventory levels and investigate discrepancies.

Collaboration and Communication

• Attend cross-departmental meetings to discuss upcoming events, operational challenges, and collaborative opportunities.
• Maintain open lines of communication with suppliers, vendors, and external partners to ensure timely deliveries and resolve any issues.
• Utilize communication tools such as email, messaging apps, or bulletin boards to disseminate important information and updates to the team.

Innovation and Improvement

• Encourage team members to contribute ideas for menu enhancements, promotions, or operational efficiencies through suggestion boxes or brainstorming sessions.
• Stay abreast of industry trends, consumer preferences, and emerging technologies to identify opportunities for innovation and differentiation and communicate them to leadership.

Crisis Management:

• Follow all guidance on contingency plans for potential crises such as food recalls, natural disasters, or power outages, outlining roles and responsibilities and provide the proper leadership and communication for all team members.
• Train team members on emergency procedures, evacuation protocols, and communication channels to ensure a coordinated response in times of crisis.

Performance Tracking and Reporting:

• Generate daily, weekly, and monthly reports on key performance metrics such as sales revenue, labor costs, inventory turnover, and guest satisfaction scores.
• Analyze performance data to identify trends, variances, and areas for improvement, and develop action plans accordingly.
• Present performance reports and insights to senior leadership, highlighting achievements, challenges, and recommended strategies for optimization.

Qualifications

• Compliance with Fun Spot America Theme Park’s drug-free workplace policy, including consent to pre-employment drug testing and adherence to federal, state, and local laws regarding drug and alcohol use.
• Successfully undergo a comprehensive background check and motor vehicle check when applicable.
• Successful completion of the Florida Food Safety Specialist Certification within 6 months of promotion.

Preferred Qualifications:

• 2 years of experience in food and beverage, hospitality, or quick-service restaurant management
• Prior supervisory or leadership experience overseeing a team in a fast-paced environment
• Strong understanding of food safety and sanitation standards (ServSafe certification preferred)
• Familiarity with POS systems and cash handling procedures
• Excellent customer service and communication skills
• Ability to lead by example and coach team members effectively
• Strong time management and organizational skills
• Flexible availability, including weekends, evenings, and holidays
• Bilingual (English/Spanish) preferred
• Experience in theme parks, large events, or high-volume venues a plus

Physical Requirements

• Ability to lift and carry 50lbs.
• Visual Acuity
• Tolerance of Temperature Fluctuations

Benefits

• Paid Time off (PTO) for eligible positions
• Holiday pay
• Health, Dental, and Vision after 60 days of continuous full-time service
• Optional Voluntary Short Term Disability, Long Term Disability, and Life Insurance after 60 days of continuous full-time service
• 401K eligibility after 6 months of continuous service with employer match after 1 year of full-time continuous service (for those 21 years and older)
• Birthday PTO immediately for part-time or full-time positions
• Holiday double pay
• Summer and Holiday Bonus (subject to performance)
• Pay on-demand (for those 21 years and older)
• In-park food and beverage team member discounts
• Discounted Fun Spot America Theme Park admission
• Discounted Fun Spot America Theme Park retail
• Discounts to local partner attractions
• Optional voluntary benefits to enroll in, including Lyric and Legal Shield

Compensation Philosophy

Our compensation philosophy is rooted in fairness and equity. We consider candidates' experience, qualifications, and the value they bring to our organization when determining compensation. We are committed to transparency and providing competitive and fair compensation packages.

Equal Opportunity Employer

At Fun Spot America Theme Parks, we embrace diversity, inclusion, and equal opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.