What are the responsibilities and job description for the Service Advisor - Mega Service Center position at Fun Town RV?
Fun Town RV was founded in 2010 and has grown substantially over the last ten years. We currently have 14 locations and have plans to add several more in the next few years.
As Texas’s largest RV Chain, we provide excellent customer service and offer customers top RV brands for less! FTRV has a quality assurance facility where every RV we sell is put through a 100 point inspection to assure that every RV meets our quality standards.
Here at Fun Town RV, we look for candidates that have honesty, accountability, positivity, passion to do a great job and who strive to exceed expectations! If you have these qualities and are looking for a dynamic and growing company that provides career growth with great earning potential, then we urge you to apply with us!
Essential Duties and Responsibilities
- Assist customers in troubleshooting issues and/ or scheduling repairs.
- Attitude is everything—greet service department customers promptly and courteously.
- Listen to each customer and clearly articulate repair needs to techs.
- Upsell recommended/additional services using low pressure, high integrity methods.
- Provide accurate estimates of repair/ maintenance costs.
- Adherence to dealership policy on customer vehicle care and operation.
- Follow up on each repair and keep customers informed of progress.
- Inspect repair quality and ensure that all work is complete.
- Notify customers when vehicles are ready for pick up.
- Review and explain repairs and associated costs with customers.
- Handle customer concerns and complaints.
- Keep Service Manager/Management informed of all problems and potential problems.
- Continuously learn new technical information and techniques in order to stay current with rapidly changing RV designs.
- Computer entry of repair orders and closure of repair orders with all necessary information.
- Follow established repair order process to satisfactory and timely completion.
- Ensure preauthorization, filing and submission of warranty claims in a timely manner.
- Other duties as assigned.
Qualified candidate will have the following:
- Previous work experience with RV’s or in the automotive industry.
- Good computer skills.
- Excellent organizational/ sequencing skills.
- Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone or in person.
We offer a competitive salary and an excellent benefit package including:
- Major Medical-Dental-Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- 401K (profit sharing)
- Christmas Savings Plan
- Employee Discounts in Company Store
Fun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the US.
Drug screen, driving record and background checks may be conducted prior to, and during employment.
Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.
