What are the responsibilities and job description for the Warranty Administrator position at Fun Town RV?
Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100 point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!
Position Overview:
The Warranty Administrator is responsible for managing all aspects of warranty claims in the dealership. This role ensures that warranty claims are processed accurately and in a timely manner, following manufacturer guidelines and company policies. The Warranty Administrator acts as a liaison between the service department, customers, and manufacturers to ensure that warranty issues are resolved effectively while maximizing reimbursements and maintaining compliance with warranty standards.
Warranty Claim Processing:
- Review, prepare, and submit warranty claims to manufacturers for all RV repairs covered under warranty.
- Ensure that all necessary documentation, including repair orders, technician notes, and pictures are submitted with claims to meet manufacturer requirements.
- Follow up on pending and denied claims, providing additional information as needed to ensure reimbursement.
Warranty Guidelines Compliance:
- Stay updated on manufacturer warranty policies, guidelines, and procedures to ensure all claims are submitted accurately and within the specified timeframes.
- Train and educate service staff on proper procedures for warranty repairs, ensuring compliance with manufacturer guidelines.
- Monitor warranty claim activity and ensure that repairs align with warranty terms and conditions.
Communication & Coordination:
- Act as the primary point of contact between the dealership, customers, and manufacturers for warranty-related inquiries.
- Communicate with service technicians, advisors, and managers to gather information required for warranty claims.
- Inform customers about the status of their warranty claims, including approvals, denials, or additional documentation needed.
A/R Tracking:
- Track all warranty claims from submission to reimbursement, ensuring that payments are received and accurately offset using the Warranty A/R Reports.
- Reconcile warranty credits and debits with the dealership’s accounting department.
- Investigate and resolve any discrepancies between submitted claims and payments received from manufacturers.
Record Keeping & Reporting:
- Maintain detailed records of all warranty claims, including parts, labor, and manufacturer responses, ensuring that all documentation is organized and accessible.
- Generate and present reports on warranty claim performance, highlighting key metrics such as claim approval rates, turnaround times, and revenue from reimbursements.
- Analyze warranty claim trends and provide feedback to the service team to improve repair processes and efficiency.
Cost Control & Loss Prevention:
- Monitor warranty claim approvals and denials to identify areas where claims could be improved or minimized.
- Work with the service and parts departments to reduce unnecessary or unapproved warranty claims, and maintain the highest level of efficiency.
- Advise management on potential issues related to warranty coverage, ensuring that the dealership avoids financial losses due to incorrect or delayed claims.
