Senior IT Engineer

About Us:Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). 130,000 members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action and a growth mindset. Function fosters a collaborative and dynamic environment, where every day we are building the future.

Role:Join our dynamic team as a Senior IT Engineer and play a pivotal role in shaping our technological framework. This position allows you to design and automate critical IT workflows, manage advanced SaaS platforms, and provide hands-on support, enhancing both productivity and security across the company. We’d love to hear from you if you’re driven to solve complex problems and impact operations directly.

Key Responsibilities

• Provide direct hands-on support for employee IT issues, including laptops, account access, collaboration tools, and hardware troubleshooting.
• Own IT onboarding and offboarding workflows, ensuring timely and secure provisioning across all systems.
• Design and automate internal IT workflows (e.g. identity management, asset tracking, access provisioning).
• Serve as the technical escalation point for complex support issues and infrastructure challenges.
• Manage SaaS platforms and productivity tools including MDM, SSO, Slack, Notion, and others.
• Partner with Security to implement access controls, endpoint telemetry, and data protection policies.
• Maintain integrations between HRIS, MDM, and identity systems to reduce manual overhead.
• Track IT assets and manage inventory across the organization.
• Create and maintain technical documentation, support runbooks, and user-facing guides.
  
  

Qualifications/Skills

• Expertise: 5 years of experience in IT engineering, systems administration, or helpdesk roles in fast-paced environments.
• Troubleshooting Skills: Strong troubleshooting skills across macOS, SaaS tools, and cloud-based IT stacks.
• System Administration Proficiency: Experience with MDM, identity systems, and SaaS administration.
• Support: Comfort supporting employees directly and handling support queues with empathy and urgency.
• Security and Compliance Acumen: Understanding of security principles and compliance requirements (e.g. HIPAA, SOC 2).
• Exceptional Communication: Strong communication and documentation skills.
  
  

To Be a Strong Fit You Also Need

• Bias Toward Action: Demonstrated ability to take initiative, make decisions under uncertainty, and move projects forward even in the face of ambiguity. We value individuals who are self-starters and ready to act on opportunities and challenges alike.
• Entrepreneurial Spirit: Strong adaptability to changing business needs with a knack for building and optimizing processes. Your entrepreneurial mindset will be crucial in navigating the dynamic landscape of our industry, ensuring our platform remains competitive and responsive to user needs.
• Communication: Excellent communication skills, capable of explaining complex technical concepts to non-technical stakeholders. Effective communication is vital for cross-functional collaboration and ensuring alignment across our organization.
• Remote Work Adaptability: Comfort with remote work environments, demonstrating the ability to stay productive and connected with the team irrespective of physical location.
• Continuous Improvement: A willingness to question assumptions and a commitment to continuous improvement. Your openness to feedback and dedication to personal and professional growth will contribute significantly to our collective success.
  
  

Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services.

Nice-to-Have Skills and Experiences:While the core competencies are essential, the following qualifications will distinguish exceptional candidates:

• Technical Automation Knowledge: Familiarity with scripting or workflow automation is a plus.
• Start-Up Experience: We highly value individuals with start-up experience, especially former founders or early engineering hires. This experience indicates a versatile skill set and an ability to thrive in fast-paced, evolving environments.
• Familiarity with Health Technologies: Knowledge of or experience with popular health technologies, such as Oura, Whoop, Apple Watch, and CGMs (Continuous Glucose Monitors). An interest in or experience with health and wellness technologies suggests a passion for leveraging technology to improve personal and community health outcomes.
  
  

Why You'll Love Working With Us

• Transition to Permanence: Embark on a promising path from contract to hire, leading to a salaried position complete with a comprehensive benefits package. After a successful probation period, enjoy 20 days of paid vacation annually, plus the flexibility to choose 13 holiday days — tailoring your time off to what matters most to you.
• Empowerment in Your Role: Revel in the autonomy to handpick projects that resonate with your passion and expertise. Thrive in a supportive atmosphere where your independence is cherished, free from the constraints of micromanagement.
• Collaborative and Innovative Culture: Become part of a vibrant community that not only values but thrives on collaboration and innovation. Here, swift execution and the celebration of fresh ideas are the bedrock of our success.
  
  

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.

Join the Function Health team and become a part of our mission to revolutionize healthcare. Work with us to make a difference in the lives of thousands, ensuring a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.

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