Medical Assistant Pod Lead

Description

At Functional Medicine of Idaho (FMI), we are committed to helping people thrive by providing personalized, integrative healthcare that addresses the root causes of health concerns. Our mission is to empower individuals at every stage of life, guiding them toward optimal well-being. We focus on delivering comprehensive, patient-centered care rooted in the latest research and compassionate service. At FMI, we value collaboration, innovation, and empathy, and are dedicated to offering the best functional and integrative medicine in the communities we serve. Join our team and be part of transforming healthcare while making a meaningful impact.

Benefits

• 401(k) Retirement
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Employee Discounts
  
  

Role And Responsibilities

As the Medical Assistant Pod Lead, you will be a key leader in coordinating daily operations, communication, and workflow within your assigned clinical pod. This role requires you to set an example by demonstrating strong leadership, excellent attendance, and adherence to FMI policies and procedures. Responsibilities may evolve as the department’s needs grow, requiring flexibility and adaptability.

• Patient Care: Responsible for patient interactions, including taking vitals, collecting test samples, and maintaining accurate patient health records and history.
• Chart Preparation: Ensure patient charts are prepared accurately, assisting with opening and closing responsibilities as directed.
• Clinical Team Collaboration: Actively participate in daily morning clinical team huddles to ensure seamless communication and planning.
• Room Preparation: Clean and prepare examination rooms before patient appointments, ensuring a sterile and organized environment.
• Communication: Maintain daily communication with the patient care team and clinical staff to ensure smooth and efficient operations throughout the day.
• Patient Inquiries: Respond to patient inquiries in the patient portal (MBHQ), assist with faxing scripts and referrals on a case-by-case basis.
• Inventory Management: Assist the nurse and office manager in maintaining medical inventory, and place orders for new supplies and materials as needed.
• Flexibility: Be flexible to complete tasks and additional responsibilities as requested by your next-level supervisor.
  
  

Pod Lead Supervisory Duties

• Provider Schedule Management: Review weekly provider schedules to ensure proper documentation of cancellations and no-shows, while ensuring schedules are full and adjusted for staffing gaps.
• Team Communication and Leadership: Lead daily huddles or other team updates, hold bi-weekly 1:1 meeting with team members and the Clinical Manager, and send weekly update emails to providers and pod members on key updates.
• Attendance and Shift Management: Build weekly schedule for Pod, oversee attendance tracking, manage shift coverage for call-offs and absences, and coordinate voluntary time off (VTO) to maintain smooth operations.
• Payroll and Overtime Oversight: Approve timecards for payroll, approve time off requests for your pod, monitor overtime, and ensure proper justification is communicated for any overtime usage.
• Inventory and Supplies: Manage medical supplies for the pod, ensuring timely ordering, proper stock rotation, and removal of expired items.
• Performance and Development: Lead by example in attendance, attitude, and job performance. Participate in onboarding and training new team members, annual reviews for pod members, and handle performance issues in collaboration with HR and the Clinical Manager.
• Pod Leads Collaboration: Attend scheduled Pod Lead meetings, collaborate with other Leads to maintain consistent pod operations, and provide coverage for other Pod Leads as needed.
• Hiring: Assist the clinical manager with the hiring process for new MAs for your POD.
• Additional Duties: Perform additional tasks and responsibilities as directed by the Clinical Manager, including supporting specialty practice duties as needed.
  
  

Qualification And/or Work Experience Requirements

• High school diploma or GED required.
• Completion of an accredited medical assistance certification program is preferred.
• 1-2 years Medical Assistant experience
  
  

Preferred Skills

• Strong leadership, organizational, and communication skills.
• Ability to manage multiple tasks and team dynamics effectively.
• Proficiency in clinical procedures and patient care.
• Ability to maintain confidentiality and foster a positive team environment.
• Attention to detail and problem-solving abilities.
• Software familiarity (MBHQ, Lab partners, Epic, Rupa, Vibrant Wellness, Galleri, Paylocity, Imaging)
• Ability to maintain confidentiality at all times (HIPAA compliant).
  
  

Equal Opportunity Employer

Functional Medicine of Idaho is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap or veteran status.

Requirements

FMIHIGHP