What are the responsibilities and job description for the Receptionist/Administrative Assistant position at Functional Phyzio Performance Therapy?
Become the Voice That Guides Patients to Health and Recovery:
We’re looking for someone to join our fast-growing and fun team. This is primarily an administrative and phone sales position, with the most crucial aspect being interacting with and helping potential clients so that everyone who comes into contact with our business feels listened to and cared for.
You must have strong communication skills and a high degree of empathy along with an outgoing and welcoming personality. Experience in the health and fitness world is strongly preferred as our primary client is an active individual who cares about their health and fitness, and we want to practice what we preach. Please reach out to us if you feel you would be a great fit for our team!
An Overview:
Our Front Desk Sales Associate is considered one of the most important roles at Functional Phyzio & Performance Therapy. Our Front Desk Sales Associate is the very first voice that a potential or current client hears when they inquire about us and what we do. The relationship that is built from there can determine whether someone will choose us & ultimately gain access to our experts - the Physical Therapy team - who is responsible for solving their problem and helping them reach their goals. This is done through our Discovery Call process which will be explained below, and your success is dependent on that first interaction.
This position is responsible for guiding new patients along their journey to success. This includes helping them understand and feel comfortable choosing us and our team and accommodating their needs as they go through the treatment process, along with continuing to maintain a relationship with them even after they complete their care.
The Discovery Call/Sales Process:
At Functional Phyzio, we strive not to be like most medical offices. Our priority is placed on listening to the patient’s story, how their injury is impacting them, and what they would like our help accomplishing to make sure that we are the best fit for them before getting them scheduled! From there, if they are the right fit, your role is to explain the value in what we do and the cost/investment of our services that will allow them to get back to their goals.
This is where sales comes in.
Patients have a choice. They can choose to go somewhere else, use their insurance, and get a traditional/cookie-cutter PT experience... Or they can invest in their health & wellness by working with us.
A successful Front Desk Sales Associate will be able to dig deep with the potential patient on the phone, discover what truly motivates them, and help them to the conclusion that working with us is best for them.
The Front Desk Sales Associate is Responsible For Being Able to Bring Our Mission to Life:
- Be able to hold meaningful conversations while gathering critical information with prospective patients to help them be successful.
- Be able to answer all questions asked on the phone in such a way that increases the likelihood that the person asking will want to become a customer.
- Provide a warm and welcoming greeting to patients when they arrive in the clinic by being able to recall names and faces of clients, what they enjoy, and making all our clients feel welcomed and remembered.
- Organization and planning - plans, organizes, schedules, and budgets in an efficient, productive manner, while focusing on the key priorities.
- Follow through on commitments - lives up to verbal and written agreements regardless of personal cost.
- Appreciate clear objectives and goals and being held accountable to those.
- Demonstrates an ability to quickly and proficiently understand and absorb new information.
- Attention to detail - does not let important details slip through the cracks.
- Persistence - demonstrates tenacity and willingness to go the distance to get something done.
- Proactivity - acts without being told what to do. Bringing new ideas to the company confidently.
- Alertness - Able to spot potential referral situations or opportunities to grow and expand our practice.
Who We’re Looking For:
We’re looking for a conversationalist who has “good energy”, is outgoing, empathetic, and can hold meaningful conversations with potential patients. You need to be organized, proactive, and not afraid of sales and the rejection that goes along with it. If you can listen well, build relationships, and aren’t shy about explaining the value of what we do, this could be the perfect fit for you.
We are currently looking for someone to be in person on Fridays from 7:45am - 2:15pm and remote with flexible hours M-Th.
How to Continue Down The Application Process:
Please apply here... But wait, there’s more! Soon after applying, you will be asked to send in a video.
We will not consider your application unless you submit a 3-5 minute video answering the three questions below. Be authentic and let your enthusiasm shine:
- Why do you feel like Functional Phyzio is a good fit for you?
- Why do you feel like you’re a good fit for Functional Phyzio?
- What experience do you have that makes you a great candidate?
Job Type: Part-time
Pay: $15.00 - $21.00 per hour
Expected hours: 6 – 15 per week
Ability to Commute:
- Durham, NC 27705 (Required)
Ability to Relocate:
- Durham, NC 27705: Relocate before starting work (Required)
Work Location: Hybrid remote in Durham, NC 27705
Salary : $15 - $21