What are the responsibilities and job description for the Debt Recovery Specialist position at Funding Futures LLC?
Company: Funding Futures LLC
About Us:
Funding Futures is a reputable financial services company specializing in Merchant Cash Advances (MCAs). We provide tailored financial solutions that empower small and medium-sized businesses across America to thrive. Our mission is to provide fast, flexible, and reliable working capital solutions that fuel growth and drive financial success.
Job Description:
We are seeking a dedicated, detail-oriented Debt Recovery Specialist to join our team. The ideal candidate will be responsible for managing and maximizing collections efforts, ensuring timely payments of outstanding debts, and initiating & maintaining positive merchant relationships. This role requires strong communication skills and a thorough understanding of financial processes.
Responsibilities
- Conduct introductory calls to merchants following funding to establish rapport and clarify payment expectations.
- Monitor daily bank bounce reports and proactively contact merchants to resolve payment issues and restore account standing.
- Negotiate repayment plans and terms with delinquent merchants, striving for mutually beneficial agreements.
- Develop a thorough understanding of merchant business cycles to determine optimal times for adjusting payment terms or escalating collections actions.
- Deliver exceptional customer service by promptly addressing merchant inquiries and resolving account-related disputes.
- Utilize specialized financial software to document interactions and maintain precise records of all collections activities.
- Foster positive relationships with merchants through proactive communication and personalized service, aiming to retain long-term partnerships.
Skills
- High school diploma required; Associate's or Bachelor's degree preferred.
- Proficient in account reconciliation and advanced collection techniques.
- Familiarity with merchant cash advances ("MCAs") is highly desirable.
- Exceptional customer service skills with the ability to navigate challenging conversations professionally.
Join our team as a Collection Specialist where your expertise will contribute significantly to our financial health while providing excellent service to our clients!
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you located within a 45 minute drive of the office?
Ability to Commute:
- Rockville Centre, NY 11570 (Required)
Work Location: In person
Salary : $50,000 - $75,000