General Manager - Hollywood

Funko Overview

Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.

But what does Funko do? 

Funko is a purveyor of pop culture, making and selling license-focused collectibles. We’re based in Everett, WA where we have a store that delights kids of all ages (kids at heart included). We currently hold hundreds of licenses for franchises ranging from Marvel to Harry Potter, giving us the rights to create tens of thousands of characters—one of the largest portfolios in the pop culture and collectibles industry. We take your favorite characters and turn them into adorable, or sometimes scary, collectible figures. Our most famous line, Pop! Vinyl, has millions of fans around the world. 

The General Manager is based in Hollywood, CA and will be responsible for the operational success of the Everett retail store.  This key role will lead the store team to deliver exceptional results while providing the highest standard of customer service and “retail-tainment.” The General Manager is responsible for providing consistent development of the associates and leadership team, as well as compliance with policies and procedures.

Your Superpowers in Action

• Skilled in retail business financials (e.g. payroll, profit and loss) and driving sales growth.
• Holds self and others accountable to high performance standards while providing Guests with memorable experiences.
• Works in collaboration with Brand and Licensing Team to leverage synergy opportunities across functions and businesses through in store VIP events, signings, exclusive offerings, etc.
• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
• Evaluates store in the following key areas - management of team, merchandise, KPIs, FOH/BOH standards, processes, staff proficiency and business strategy.
• Leads the recruitment, retention and development of entire store team.
• Strengthens others through consistent coaching and feedback while driving productivity and morale of the team.
• Collaborate with the sales and product departments on new product and service trainings;
• Manages time, projects, processes and resources to produce desired outcomes
• Must be agile and fluid with the ability to leap obstacles in a single bound.
• Creative management style for a people leader, not just a process leader.

Must-Have Superhero Gadgetry
 

• 5 years’ strategic retail leadership experience, preferably in a Flagship, high volume or multi-unit retail establishment.
• Experience in collaborating with multiple teams - Executives, Creative, Loss Prevention, Merchandising, etc.
• Great verbal and written communication skills; excellent presentation skills;
• Strategic and focused on the end results;
• Decisive and collaborates with a team to develop strategies;
• Has a good understanding of Pop Culture and follows Pop Culture trends;
• Working knowledge of MS Office (Word, Excel and Outlook)
• Consistently demonstrate enthusiasm and passion for the brand;
• Regularly required to sit, stand, and bend. May lift/move up to 30 pounds occasionally;
• Travel is required 10% of time

Work Environment

The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.