Sr. Manager of Engineering, Infrastructure

• Lead team of Engineers and Systems Administrators providing managerial support and guidance to ensure operational readiness and systems availability
• Design, build and support global Infrastructure resources; including On-Prem, SaaS, PaaS, and IaaS platforms and systems
• Oversee the day-to-day operations of the Engineering team ensure projects and tasks stay on-track, participate in Agile working methodology
• Prioritize tasks, projects, and support to ensure balance is consistent with personal and departmental goals.
• Lead team to provide support for internal incidents or cross-functional support - maintaining a level of support that is performative and consistent.
• Define and Report on KPIs and SLAs, adjust to keep them achievable and sustainable
• Provide quarterly reports on system availability and uptime, keeping leadership aware of future platform needs and changes to improve
• Be proactive in responding to system events working to close gaps in procedures and policies, where observed
• Provide KPIs to ensure appropriate Engineering staffing levels are maintained and workloads are equitable
• Provide Engineering leadership support for other cross-functional teams within the Technology organization to meet the global Technology team’s objectives
• Contribute to the development of departmental strategies to align with the overall Technology Strategy
• Ensure effective Disaster Recovery and Backup strategies are defined and achievable and the maximum amount of business continuity is maintained
• Leadership and support in the event of a systems outage or major incident
• Provide post-mortem support to determine the root cause of service interruptions and make recommendations on changes needed to prevent a recurrence
• Maintain system documentation and configuration details to ensure they are current and consistent with defined standards
• Provide leadership for Tier III support provided by the team to ensure escalations are handled efficiently and effectively, providing documentation and make changes to reduce repeat occurrences
• Lead continual improvement programs for operations procedures and ticket handling, allowing the team to be more efficient and successful
• Maintain security and compliance standards defined, remediating gaps and improve processes as needed
• Provide budgetary oversight for equipment, software, cloud-infra spend, performing periodic analysis on equipment refreshes and platform optimization
• Work with other leaders to provide training and development of team members
• Manage relationships with vendors, consultants, contractors to ensure Funko goals and strategy are maintained
• Support the development of RFPs and SOWs to ensure technical requirements are correct and scope is accurate
• Continually review new technologies, document findings, conduct pilots and evaluate multiple vendors, make recommendations, and develop business cases to justify the investment
• Ensure the team is using industry-defined “Best-Practices” and following Funko’s change management policies and procedures

• Bachelor's Degree in Computer Science/Information Technology or equivalent preferred
• Must have extensive knowledge of Virtualization Platforms, Storage Systems, Windows Servers, Active Directory, Network Technologies
• Must have hands-on experience designing and managing SaaS, PaaS, IaaS environments and providing support for PaaS services including M365, Azure, and AWS
• Must be a champion for pushing IT automation, standards, procedures, policies, and best practices to the infrastructure team
• Must have proven leadership skills with the ability to develop and mentor staff
• Must have proven experience or demonstrated capability in leading IT infrastructure groups in complex and dynamic environments
• Must have excellent business acumen and have the ability to interact and communicate effectively across all levels of the organization
• Must be very proactive in understanding and staying up-to-date on the current projects in progress, projects in pipeline and operational issues. Similarly, must stay up-to-date with industry technology trends and applicability of software/hardware solutions
• Certifications in ITSM and ITIL methodologies preferred

Salary : $131,000 - $175,000