What are the responsibilities and job description for the Front Desk Receptionist position at Fur Seasons Pet Resort and Spa?
Job Overview
As our Front Desk Receptionist for our Boarding and Grooming departments, this position requires a genuine love for animals, strong customer service skills, and the ability to handle pets safely and effectively.
Duties
- Perform cleaning tasks to keep the front area sanitary, clean, and tidy.
- Assess the safety and wellbeing of pets in our care.
- Answer phones, emails, and client communication promptly and professionally.
- Monitor our client booking software and social media pages for client communications and booking requests.
- Bring dogs and cats to and from the grooming and boarding areas for check-in and check-out.
- Reliably organize and track pets' belongings and ensure clients receive everything back in order upon check-out.
- Use proper animal handling techniques to ensure the safety of both the pet and yourself.
- Communicate effectively with pet owners regarding their pets’ needs and any concerns observed during their stay.
- Collaborate with team members to create a positive environment for both pets and clients.
Skills
- Some experience in dog handling, including knowledge of different temperaments and behaviors.
- Ability to perform minor lifting, and bending/lifting as needed.
- Excellent customer service skills to build rapport with pet owners and address their needs effectively.
- Familiarity with pet care practices.
- Excellent written and verbal communication.
- Familiarity with pet care software Gingr is a plus.
Benefits
- Flexible hours, part-time and "Mother's hours" available.
- Employee discounts for boarding and daycare
- Bring your pet to work!
Join our team as a part-time Front Desk Receptionist where your passion for animals meets your professional skills! Pay varies based on experience.
Fur Seasons Pet Resort & Spa is a family-owned pet kennel, located in beautiful Newfields, NH. Nestled in the heart of Rockingham County, our historic kennel proudly stands as the largest in New Hampshire. Despite our size, we offer a warm and welcoming atmosphere across our 10 beautiful acres, providing a perfect balance of spaciousness and intimacy. We offer daycare, day boarding, boarding for cats and dogs, and grooming services. This position is for the Boarding & Grooming side of our large facility.
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 10 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- pet care: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $14