KEYHOLDER

About the Role:

As a Keyholder at our retail location in Citadel Cali, you will play a crucial role in ensuring the smooth operation of the store. Your primary responsibility will be to oversee daily store activities, including opening and closing procedures, while maintaining a high standard of customer service. You will be entrusted with managing cash handling and inventory control, ensuring that all transactions are accurate and secure. Additionally, you will support the management team in training and mentoring new staff, fostering a positive work environment. Ultimately, your efforts will contribute to achieving sales targets and enhancing the overall shopping experience for our customers.

Minimum Qualifications:

• Previous experience in retail or customer service.
• Ability to work flexible hours, including weekends and holidays.

Preferred Qualifications:

• Experience in a supervisory or keyholder role.
• Familiarity with point-of-sale systems and inventory management software.
• Basic knowledge of retail sales strategies and customer engagement techniques.

Responsibilities:

• Open and close the store according to company policies and procedures.
• Manage cash registers, including cash handling and reconciliation at the end of shifts.
• Assist customers with inquiries and provide exceptional service to enhance their shopping experience.
• Monitor inventory levels and assist in stock replenishment and organization.
• Train and mentor new employees, ensuring they understand store operations and customer service standards.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with customers and team members daily. Organizational skills will be utilized to manage inventory and ensure the store is well-stocked and visually appealing. Attention to detail is critical when handling cash and reconciling transactions, as accuracy is paramount in retail operations. Leadership skills will be important for training new staff and fostering a collaborative team environment. Additionally, problem-solving skills will be necessary to address customer concerns and operational challenges effectively.