Student Financial Services Coordinator

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Job Title:
Student Financial Services Coordinator

Job Family:
Professionals

Full-Time/Part-Time:
Full time

Compensation Grade:
6S

Pay Type:
Salary

Department:
Financial Services

Job Summary:
The Student Financial Services Coordinator assists in all areas of Student Finance within the Enrollment Services area, including student account transactions, answering questions, counseling students and parents, aiding the student payments process, and managing multiple software systems used in the conduct of student business and serves as backup for the Bursar. The Student Financial Services Coordinator schedule is required to be full-time on campus.

Job Description:

Responsibilities:

Student Accounts management and communications:

• Advises students, parents, Enrollment Services staff in all Student Financial related matters
• Verifies and posts enrollment deposits for new students to student accounts
• Posts miscellaneous charges/credits from other departments to the student's account (student conduct fines, housing assessments, parking fines, etc.)
• Verifies payments are coded to the correct term
• Advises and explains payment plan options
• Creates invoices for state prepaid programs or other outside scholarships at the beginning of each semester to request payment
• Manages special Handling of state prepaid payments, Private 529 payments, Collection Agency payments
• Checks Bank Statement daily for student Outside scholarship or VA payments and sends notification to Financial Aid/Enrollment Services of payments received
• Maintains spreadsheet of VA payments received
• Enters and answers questions regarding student account refunds
• Follows up on returned payments from students
• Applies and removes student financial holds for registration & transcripts
• Sends email communications to currently enrolled students with a registration or transcript hold
• Sends monthly statements to students no longer enrolled with an outstanding financial obligation
• Works with students that have separated from Furman with an outstanding financial obligation to resolve balance
• Handles student account placements, payments received and invoicing from Collection Agencies
• Assist with coverage of front counter for backup and cross training purposes as needed
• Ensures Student Financial related information is updated and correct on Enroll.furman.edu website

Student Account transactions with other Departments - Housing, Meal Plans, Financial Aid:

• Assigns/cancels meal plans as requested
• Follows up to be sure all residential students are assigned a meal plan
• Maintains meal plan exceptions as approved from SOAR office or Auxiliaries Director
• Reconciles meal plans billed in Workday to ATRIUM system
• Works with the housing office to ensure correct billing and reconcile Workday with The Housing Director (THD) for housing assignments
• Works with Financial Aid to confirm and advise students regarding financial aid awards.
• Works closely with Athletics compliance director for athletic student refunds
• Works with Study Away office to answer billing questions

Financial Services Liasion:

• Works closely with the Bursar in student account transactions, makes entries or performs tasks as needed
• Notifies Bursar of billing errors
• Serves as backup to the Bursar
• Approves and enters student refunds in coordination with Bursar and Financial Aid office
• Responsible for securing payments between Enrollment Services & Financial Services offices
• Assists with 1098-T processing
• Other duties as assigned in coordination and collaboration with Finance and Enrollment Services departments

Professional Development

• Pursues professional development to keep pace with demands for services and information, including maintaining up to date information about the department and university.

Performance Review

• Completes performance review process with supervisor to understand job performance expectations and how they fit into the department and university goals.

Other Duties

• Performs other duties as assigned. The intent of this job classification description is to provide a representative summary of the types of duties and responsibilities that will be required of positions in this classification and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically present in this description.

Relationships
Daily contact with members of both Finance and Administration department and Enrollment Services department to plan, coordinate, problem solve, present information and make suggestions related to mutual goals.

• Frequent contact with Finance Aid, Housing, Athletics, Study Away and other departments to plan, coordinate, problem solve, present information and suggestions.

• Regular contact with outside organizations to exchange factual information in researching and assisting students and family members and explanations for facilitation of resolutions.

Responsibility for Final Decisions

• Reviews work to ensure compliance with procedures and deadlines set forth.

• Tasks involve multiple procedures with interrelated processes or steps. Work involves choosing the appropriate option or procedure to follow and applying established rules and procedures.

Errors may cause inaccuracies in reports, records or data resulting in dissemination of inaccurate or incomplete information.

Reports To: University Controller

This position reports directly to the University Controller in the Finance and Administration department with a dotted line reporting structure to Enrollment services. This position will work closely with the Bursar and receive training, direction and guidance from the Bursar. Work is performed independently except where the interpretation of law, policy, rule, complex procedure or request for exception is required.

Minimum Qualifications

Bachelor's Degree with three or more years' experience in Accounting related field, higher education experience preferred.

Great customer service skills are imperative via in-person, teams/zoom, phone and email methods of communication.

Systems experience in accounting environment as well as advanced knowledge in working with spreadsheets such as Microsoft Excel.

Excellent interpersonal and communication skills and ability to present financial and non-financial information clearly and logically both in writing and orally.

Ability to use independent judgment in problem resolution in assisting students and parents.

Ability to maintain confidentiality of accounting records and student information.

High level of accuracy and strong attention to detail.

Superior organizational and follow-through skills.

Preferred Qualifications

Experience within a university environment.

Prior experience within an accounting environment.

Prior success with customer service-related skills.

Work Conditions

Work is performed under usual office conditions with long periods of working at a desk and in front of a computer screen.

Work involves deadlines, interruptions and handling multiple tasks.

The Student Financial Services Coordinator is required to be full-time on campus in order to fully support the needs of the position.

Education Requirements:

Certification Requirements:

Job Posting End Date (if date is blank, posting is open ended):

To apply, visit https://furman.wd5.myworkdayjobs.com/en-US/Furman_Careers/job/Main-Campus/Student-Financial-Services-Coordinator_R002731

Furman is an Equal Opportunity Employer committed to increasing the diversity of its faculty and staff. The University aspires to create a community of people representing a multiplicity of identities including gender, race, religion, spiritual belief, sexual orientation, geographic origin, socioeconomic background, ideology, world view, and varied abilities. Domestic partners of employees are eligible for comprehensive benefits.jeid-950fb572887b75418ae918da60531297