What are the responsibilities and job description for the Office Support Specialist position at Furniture Mart USA?
Join our team as an Office Support Specialist at our Furniture Mart USA Corporate Office in Sioux Falls, SD! This is an exciting opportunity to showcase your top-notch customer service and administrative skills. Be a part of our customers’ journey by supporting all aspects of the buying experience after the sale. Grow with our dynamic team in a collaborative, family-like environment!
- Full-Time (40 hrs/wk): Monday-Friday, 11:00AM- 8:00 PM
- Provide superior service to our customers through financing assistance, customer service, delivery, and sales support for our retail stores
- Assist our Finance & Accounting department with various tasks including the following: Enter finance and credit card transactions into Storis software
- Review of previous day’s sales orders and transactions for accuracy
- Reconciliation of previous day’s transactions (cash, credit card, financing, etc.)
- Collection and follow-up on any uncollected accounts receivable
- Resolve customer concerns in a polite, professional, and timely manner
- Resolve finance process and funding issues with multiple finance companies
- Review and determine required action to resolve any issues with customer tickets
- Support sales and office staff at all retail locations
WHAT DO WE OFFER?
- $ Competitive Wages $
- Growth Opportunities – With our promote-from-within-first philosophy, our employees can grow with us as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company!
- Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
- Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!
REQUIREMENTS/QUALIFICATIONS:
- Associate degree or equivalent from two-year college or technical school; OR six months to one-year related experience and/or training; OR equivalent combination of education and experience
- Upon job offer, must be able to pass a background check prior to starting employment
- Strong customer service skills, including friendly, courteous and outgoing demeanor
- Telephone and computer proficiency including technical aptitude with the ability to use Microsoft products
- Demonstrate excellent communication skills (written, verbal, and listening)
- Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
- Possess good judgment, ability to accept responsibility and handle confidential information
Furniture Mart USA is an Equal Opportunity Employer
