Automotive Receptionist

About You

We are looking for a part-time receptionist to join our team! The right candidate will be customer-service oriented, have a positive attitude, excellent communication skills, and time-management skills.

Primary Responsibilities

The day-to-day duties of this role include:

• Answer phones, take messages, or direct callers to the proper department
  • Communicate with callers in a professional, friendly, and efficient manner
• Greet customers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Handle customer complaints diplomatically, exercising emotional intelligence, and refer displeased customers to the appropriate individual for resolution
• Confirm appointments for customers
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
  • Make change accurately and issue receipts to customers
• Assist sales managers, finance managers, and sales staff with various clerical duties as needed
  • Review work done by others to ensure accuracy
    • Check for spelling and grammar
    • Recommend revisions
• Create, maintain, and enter information into databases
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, and maintaining documents
• Open, read, route, and distribute incoming mail and other materials
• Learn to operate new office technologies as they are developed and implemented
  • Train and assist staff with computer usage
  • Report maintenance or equipment problems to appropriate personnel
• Order materials, supplies or equipment and distribute to employees or customers

Receptionist Qualifications

• Energetic, positive self-starter with excellent customer service skills and a can-do mentality
• High-level of emotional intelligence and empathy when routing customer complaints
• Ability to follow instructions while collaborating with other team members effectively
• Ability to multi-task successfully in a high-volume, fast-paced environment
• Successfully navigates issues while managing a certain amount of ambiguity

Benefits and Perks

• Employee discount
• Paid training
• Medical
• Dental
• Health Savings Account
• Life insurance
• AD&D insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) and Roth 401(k) with employer matching contribution
• No cost online degree program

Job Type: Full-Time (M-Sa)