IT Analyst – Infrastructure & Operations Support

Looking for IT jobs in Houston that blend hands-on technical work with a strategic infrastructure support role? Fusion CX is hiring in Houston for a skilled IT Analyst to join our growing North America team. This is a great opportunity for tech professionals seeking full-time, on-site roles in a dynamic, global CX environment. If you’re experienced in desktop support, infrastructure operations, and eager to work with a company that empowers growth and innovation, apply today and take the next step in your IT career in Houston. Job Description – IT Analyst About the Role As an IT Analyst based in Houston, you will be responsible for providing end-to-end technical and operational support across infrastructure assets—including desktops, laptops, local systems like CCTV and access control, and telecom services. You, as an IT Operations Engineer, will play a key role in ensuring these systems align with compliance standards while contributing to the infrastructure advancement of Fusion CX’s NALATAM region operations. Key Responsibilities Update existing software to ensure compatibility with new computer systems. Identify and address system performance issues by troubleshooting problems and adjusting existing hardware configurations or software settings. Monitor the performance of computer networks, including connection speed and availability, to ensure optimal functionality. Coordinate with other team members to ensure the efficient operation of technology within the organization. Provide local IT operations support to end users by resolving technical queries and problems. Deliver IT operational support for managing desktops/laptops, CCTV systems, access control systems, UPS, and related power requirements. Possess a strong understanding of and hands-on experience with Windows 10/11, WSUS patch management, and antivirus technologies for effective management and performance reporting. Maintain local asset and software inventory records accurately. Coordinate with local service vendors to resolve technical issues and fulfill new IT requirements. Track and resolve daily IT incidents using the organization’s ticketing system. Manage IT compliance requirements and support audit processes in coordination with the central security team. Job Requirements – IT Analyst Desired Skills & Qualifications Bachelor’s degree in Engineering or any technical field, or completion of a relevant IT-related technical course. Minimum of 1 year of experience in computer system repair, including work on networking and connectivity issues within an organization. Willingness and ability to work in a 24/7 operational environment, including on-call support during crises and incidents. Strong interpersonal skills with the ability to interact professionally with both internal and external stakeholders. Ability to coordinate, analyze, and interpret a variety of reports and records, strong verbal and written communication skills. Proven capability to build and maintain effective working relationships with employees, supervisors, and team members. Bilingual proficiency or English fluency at a minimum of 85% or CEFR B2 level (highly preferred). Previous experience in the call center/BPO industry would be highly appreciated Job Type: Full-time, Onsite Schedule: 8-hour shift, Monday to Saturday Work Location: Houston, Texas (In-Person) Why Join Fusion CX? Fusion CX is not just a workplace, it’s a launchpad for professionals looking to make a real impact in the customer experience and tech operations space. If you’re exploring IT employment in Houston or seeking Houston hiring opportunities where growth meets innovation, this is your chance. • Be part of a global CX transformation company rooted in tech innovation • Join a collaborative, high-performance environment with room to grow • Gain exposure to cutting-edge infrastructure and enterprise-level systems • Thrive in a people-first culture that values problem-solving and ownership • Enjoy a supportive workplace where every role contributes to something bigger If you’re passionate about IT operations and infrastructure and ready to bring your skills to a global organization, we want to hear from you. Apply now and shape the future of tech operations with Fusion CX in Houston.