Deskside Support Level I

Fusion is actively seeking a dedicated Deskside Support Level I to provide top-tier deskside support to our team members, ensuring they have the tools and assistance necessary to excel in their roles. 

• Must have past experience with Microsoft Windows 11 upgrade.
• Must have hardware refresh experience in large environments.
• Manage and maintain service ticket work queue, ensuring all tickets are updated in a timely manner.
• Acknowledge receipt of support issues within 15 minutes, providing resolution either remotely or onsite.
• Provide consistent and clear communication to customers, keeping them informed of ticket status and resolution progress.
• Diagnose and resolve technical issues, including software/hardware problems, printer connectivity, Wi-Fi issues, and more.
• Engage in ongoing technical training and certification to enhance skills and knowledge.
• Provide recommendations for software/hardware improvements to address user issues.
• Maintain comprehensive documentation of issues, resolutions, and troubleshooting procedures.

• 21 years of age and legally eligible to work in the United States.
• High school diploma or equivalent required; AA/AS degree and A certification are a plus.
• 3 years of prior PC service and support experience.
• Proficiency with MS Office, Windows 95/NT, XP, and MS Exchange.
• Experience with connecting and installing software drivers for external printers and troubleshooting Wi-Fi and wireless connectivity issues.
• Strong communication skills and the ability to interact effectively with diverse team members and guests.
• Must be able to obtain and maintain Nevada Gaming Control Board Registration and any other required certifications.

• Ability to navigate all areas of the property, including stairs and various environmental factors.
• Capacity to work in a fast-paced environment and maintain composure under pressure.
• Ability to stand, walk, bend, stretch, and kneel for prolonged periods.