What are the responsibilities and job description for the Deskside Support Level I position at Fusion HCR?
Fusion is actively seeking a dedicated Deskside Support Level I to provide top-tier deskside support to our team members, ensuring they have the tools and assistance necessary to excel in their roles.
If you meet the qualifications below, we encourage you to apply or reach out directly for more details. We would love to hear from you!
Key Responsibilities :
- Must have past experience with Microsoft Windows 11 upgrade.
- Must have hardware refresh experience in large environments.
- Manage and maintain service ticket work queue, ensuring all tickets are updated in a timely manner.
- Acknowledge receipt of support issues within 15 minutes, providing resolution either remotely or onsite.
- Provide consistent and clear communication to customers, keeping them informed of ticket status and resolution progress.
- Diagnose and resolve technical issues, including software / hardware problems, printer connectivity, Wi-Fi issues, and more.
- Engage in ongoing technical training and certification to enhance skills and knowledge.
- Provide recommendations for software / hardware improvements to address user issues.
- Maintain comprehensive documentation of issues, resolutions, and troubleshooting procedures.
Minimum Qualifications :
Physical Requirements :
