What are the responsibilities and job description for the Desktop Support Specialist position at Fusion HCR?
Join Fusion as a Deskside Analyst and be part of a dynamic team dedicated to delivering exceptional service that helps others do their best work! If you’re someone who enjoys problem-solving, interacting with people, and staying on top of the latest tech, this is the role for you. You’ll play a key part in providing high-quality deskside services that ensure our team members are always equipped to tackle their tasks with ease. (NO THIRD PARTIES OR OUT OF STATES CANDIDATES)
Key Responsibilities :
- Manage and maintain service tickets, ensuring timely updates and resolutions.
- Acknowledge and troubleshoot issues within 15 minutes, providing phone or on-site support as needed.
- Stay on top of your ticket queue, ensuring no issue goes unaddressed for too long.
- Document issues, resolutions, and next steps clearly in the service tickets.
- Support Team Members with a range of hardware and software issues, from troubleshooting network peripherals to basic printer repairs.
- Engage in technical training to boost your skillset, including certifications.
- Assist with hardware installations and provide recommendations for software / hardware improvements.
- Ensure safety and keep consistent attendance.
Minimum Qualifications :
Physical Requirements :
Fusion is all about providing exceptional service—and we’re looking for a Deskside Analyst who’s ready to step in and help our team thrive! Apply now and take the next step in your career.
