What are the responsibilities and job description for the Head of Customer Service/Experience & Turnkey Commercialization position at FUSION PACKAGING I LP?
Head of Customer Service / Experience & Turnkey Commercialization
The FusionPKG Vice President of Customer Service / Experience and Turnkey Commercialization is responsible for managing and overseeing all commercial operations for the packaging and turnkey division. This role requires a strategic leader with a strong project management skill-set and strong process orientation and commercial mindset.
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
JOB LEVEL : Vice President or Director
POSITION : Depending on experience and expertise, path to become part of the Fusion Leadership Team or immediately part of it
LOCATION : Dallas (preferred) or NJ (close to Paramus)
JOB TYPE : Full-Time
SALARY : Commensurate with experience
MANAGER : Reports into president of FusionPKG
JOB REQUIREMENTS
CUSTOMER SERVICE / EXPERIENCE
- Collaborate directly with Sales, Operations, Design and Engineering departments to manage customer related tasks and fulfill customer needs.
- Manage the team of customer service managers who interact closely with sales executives and management to offer support in the securing of new business by providing quotations, completing sample requests, generating timelines, and ensuring that important operational milestones in the development of an item are met.
- For established customers, the Customer Service Manager is the primary point of contact for order placement and confirmation, price list maintenance, and tracking and follow up of open orders.
COMMERCIALIZATION OF TURNKEY PROJECTS (ESPECIALLY TURNKEY SUPPLIER MANAGEMENT)
DIRECT REPORTS
Direct reports include project managers and customer service managers assigned to Fusion’s packaging and turnkey division. Reporting structure is expected to expand as the division grows and may include operations coordinators or other similar positions in the future. This role will interface across various departments to include Product Development, China Operations, Sales, Packaging Design, Pricing & Finance, and Logistics.
QUALIFICATIONS
BENEFITS
J-18808-Ljbffr