What are the responsibilities and job description for the Claims Coordinator position at Fusion Transport?
🚛 Claims Coordinator
Location: Rutherford, NJ
Join the movement. Drive the difference.
About Fusion Transport:
At Fusion Transport, we don’t just move freight — we move businesses forward. With cutting-edge logistics solutions and state-of-the-art warehousing, we deliver excellence at every mile. As we continue to grow, we’re looking for passionate professionals to join our dynamic team and keep our operations smooth, smart, and successful.
🔍 What You'll Do:
As a Claims/OS&D Specialist, you'll be the detective, problem-solver, and quality guardian of our freight operations. Your mission? To ensure overages, shortages, damages (OS&D), and claims are managed with speed, accuracy, and care — keeping our customers happy and our processes sharp.
Your key responsibilities will include:
- Investigating and resolving OS&D freight issues, including refused, undelivered, and damaged shipments
- Creating and enhancing tools to improve freight matching, shipment disposition documentation, and exception tracking
- Building strong working relationships with regional operations teams to resolve recurring issues and improve processes
- Ensuring hazardous material inventory records are accurate and aligned between physical and digital systems
- Coordinating with vendors to ensure safe and compliant disposal of spills, aligned with EPA and OSHA standards
- Managing billing processes in line with tariffs and pricing agreements
- Partnering with the cargo claims team to execute daily tasks that minimize claim exposure
- Acting as the liaison between customers, vendors, and internal teams to resolve shipment-related discrepancies
- Improving documentation and controls to reduce claim potential, such as handling shipper-loaded trailer exceptions and PODs effectively
✅ What You Bring to the Table:
- 4 years of operational experience in transportation, warehousing, or a related logistics field
- 3 years of OS&D-specific experience — you know your way around freight like a pro
- Solid knowledge of hazardous material handling and regulatory compliance
- Strong Microsoft Office skills (Excel, Word, Outlook — the works)
- A knack for critical thinking, attention to detail, and smart problem-solving
- The agility to thrive in a fast-paced, ever-evolving environment
- Top-notch communication skills — both verbal and written — with the ability to simplify complex information and collaborate across teams
💼 Why Join Fusion?
- Be part of a forward-thinking, rapidly growing logistics company
- Collaborate with an experienced and passionate team
- Take ownership of impactful work that keeps freight moving and customers satisfied
- Grow your career in an environment that values innovation and operational excellence
Ready to make your mark in freight logistics?
Apply now and let’s deliver something great — together.
