What are the responsibilities and job description for the Customer Service - Customer Service/Call Center Representative II position at Futran Tech Solutions Pvt. Ltd.?
Job Description : Job Title : Customer Remediation Advisor
Location : Bentonville, AR - Onsite from Day1
As a Customer Remediation Advisor, your role will be to focus on providing accurate resolutions for customers. You will handle customer relationships and assist with their individual service needs whilst delivering extraordinary customer service.
Responsibilities
- Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back-office transactions
- Acquire detailed knowledge of product ranges and excellent service.
- Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.
- Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.
- Training is given to enable you to establish trust and resolve customer queries, handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement.
- Collaborate with colleagues across multiple departments to provide a high-quality service to customers
- Recognize individual customer service needs and resolve their enquiry
- Provide resolutions to avoid customers having to call again, or have the call transferred
- Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system
- Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
- Maintain and update customer-related information systems to ensure accurate records; collecting and accessing appropriate information relevant to your call type
- Process back-office transaction in the system related to customer remediation
- Keen to progress to other levels and will consistently self-assess your performance against agreed targets by working closely with your manager
- Work effectively as part of a team, recognizing how teams can deliver phenomenal results
Qualifications we seek in you!
Minimum qualifications
Preferred qualifications
Additional Sills : Skills :
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