What are the responsibilities and job description for the Desktop Support position at Futran Tech Solutions Pvt. Ltd.?
Charlette, NC
Desktop Support
Essential Functions :
- Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Provides Level 1 technical support while configuring PCs for users
- Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Processes timely and accurate information to ensure compliance with vendor warranty requirements.
- Adheres to client policies and procedures while maintaining the integrity of the customer's data.
- Maintains and updates work order tickets in client's ITSM tool.
- Coordinates across multiple departments / vendors to provide support.
- Interacts with the customer when responding to technical questions or requests for information.
- Maintains regular attendance.
- Other duties as assigned by management.
Required Education, Knowledge, and Experience :
