Process Associate, Document Management , Omaha, NE - 5 positions - Urgent need

Process Associate, Document Management

Onsite from Day 1

Omaha, NE, USA

Shift timings :

7 : 00 AM-3 : 30 PM, Monday-Friday, with rotating Sundays

With a startup spirit and 80,000 curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Associate, Document Management

Responsibilities

• Manage different sections of Mailroom according to standard guidelines & SOP
• Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits
• Sort, locate, open, inspect and bundle all incoming mail and publications
• Document, process and file all incoming and outgoing mail correspondences
• Distribute all inter-office mail for the facility departments
• Troubleshoot and perform simple preventive maintenance of machines
• Process check handling, deposit and reconciliation according to Company service standards
• Research case numbers for proper handling
• Handle inbound and outbound emails / calls
• Assisted with daily tasks as assigned
• Prioritize, plan and organize tasks and work responsibilities to achieve SLAs
• Comprehend and respond to customer inquiries.
• Identify, research, and resolve problems
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Interact with customer in a respectful and professional manner via email and on calls
• Manage own work in process and support team efforts to ensure that individual, team goals are met
• Should be able to handle basic day to day requirements of excel

Essential skills :