SRE (System Reliability Engineer)

Title : SRE (System Reliability Engineer)

Location - O'Fallon, MO( Onsite day 1)

Preferred Experience - 10 years.

Job Description

Roles / responsibilities :

• Incident Resolution - Review and resolve the Incidents arising from
• Operation Command Center Alerts
• Alerts from Enterprise Monitoring Operations (EM Operations).
• OMNIBUS and Splunk Alerts
• Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
• Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
• Work Orders - Resolve Work orders in form of Business / functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
• Traffic Routing - perform traffic routing in support of infrastructure maintenance
• Perform Root Cause Analysis in detail for High severity Incidents - and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
• Supporting the UAT testing by the Product team and Regional customer support team.
• Configuring application / artifacts and supporting the new customer onboarding to the platform
• Raise new change tickets and arrange for approvals, including CAB approvals
• Review and approve change tickets.
• Work with customers on ad-hoc queries
• Work with Development / Testing team for defect analysis (with Production simulated data)
• Build automation scripts that reduce the number of Incidents and / or improves processes followed
• Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
• Participate / Initiate in War Room calls that impacts application availability or has a customer impact
• Willing to work on shifts (Morning & Afternoon shifts) & Weekend support

Must have skills :

Good to have skills :

Tools Used :