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USA-Field Technical Support Rep-2

Futran Tech Solutions Pvt. Ltd.
Cambridge, MA Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 5/25/2025

Description :

Max Bill Rate including all fees : $36 / Hr USD

No. 1 Portland Street, Cambridge, MA 02139

Job Description : Responsibilities

  • Provides on-site client facing support; including installation, servicing, and repairing systems.
  • Quality checks operational status of system equipment before deployment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.

Basic Qualifications

  • 3 of field support experience
  • Hardware / software installation, support and troubleshooting
  • Experience with Windows 10
  • Experience with MS Office and OS365
  • Configuring new PC's / notebooks via SCCM imaging
  • Ticket management experience
  • iOS device familiarity
  • Lift and carry up to 40lbs

    • Work Environment

  • Office environment
  • Walk up Kiosk support
  • Vending and Locker resupply

    • Location Category

    Additional Details

  • Note : : OT / DT factors are set at legal standards - DO NOT edit these factors
  • Location Category : Customer Site
  • Overwrite payment terms : N / A
  • CATW : No
  • Dress Code : Business Casual
  • Work On Site Required : Yes
  • Client Interface Required : Yes
  • Overtime Required : No
  • Delivery country : US
  • Dual Assignment : No
  • CW Policy Exception Number : Required if Dual Assignment is "Yes"

    • Salary : $36

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