What are the responsibilities and job description for the Senior Contact Center Developer position at Future-Proof Consulting, LLC?
Job Overview
As a Senior Contact Center Developer, you will be responsible for the analysis, design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms for large MMIS (Medicaid Management Information System) systems with minimal supervision. As part of the team, you will have the opportunity to shape scalable, high-performing contact center applications, improve operational efficiencies, and enable better outcomes for Medicaid stakeholders across the states.
Responsibilities :
- Design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms.
- Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities.
- Develop and integrate Chat functionality for web portals.
- Integrate with the evoBrix X Medicaid platform using REST and SOAP APIs.
- Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications, and platforms.
- Design call routing and messaging solutions for seamless user experiences.
- Leverage AWS services, including Lambda, API Gateway, S3, SNS for scalable solutions.
- Utilize Java Spring Framework for backend development and maintain codebases using Git.
- Proficiently use CI / CD pipelines, build tools such as Maven, Jenkins, and version control tools like Git or SVN.
- Support and troubleshoot existing applications, resolving issues promptly to meet project milestones or Service Level Agreements (SLAs).
- Manage and track incidents, defects, and enhancements through Jira.
- Maintain and organize design artifacts in SharePoint or Confluence.
- Assist with project releases, maintenance, and security updates to ensure system reliability.
- Communicate effectively with the Integration Lead / Manager, providing updates on activities, issues, and risks.
Experience / Preferred Skills Required :
