What are the responsibilities and job description for the Inside Sales Representative - Call Center position at Future Remodeling?
Job Description
A potential six figure opportunity with plenty of room for growth. We're currently hiring exceptional Inside Sales representatives to work in our Bergenfield, NJ HQ. As an Entry-Level Inside Sales Representative, you will be responsible for creating the initial connection with our clients over the phone to coordinate appointments for our in-home sales consultants in the field. As you progress in your career with Future Remodeling, there will be opportunities in management, transferring to other departments, and / or promotional advancement.
Future Remodeling prides itself in offering you all the necessary tools to succeed in your current and future roles. You will go through an intensive training course covering all aspects of the job, while also attending continuous retraining and daily call reviews provided by your Manager.
What You'll Do :
Handle inbound customer calls professionally, addressing inquiries, resolving issues, and providing information about our services
Consistent phone calls to potential clients through outbound calls
Deliver a sales pitch over the phone to create appointments for our in-home Project consultants
Identify prospective clients through the database, referrals, and other lists
Participation in ongoing training and coaching with manager and team
Meet daily, weekly, and monthly goal targets
Maintain accurate records of all customer interactions in our CRM system
Participate in regular training sessions to enhance product knowledge and customer service skills
Escalate complex issues to the Call Center Manager when necessary
Maintain a positive and professional demeanor, even in challenging customer interactions
Requirements
Valid Driver's license and reliable transportation
1-3 Years’ experience in customer service, call centers, or similar role.
Proven experience in a sales-oriented environment (preferred but not required)
Able to work in a fast-paced environment and handle rejection professionally
Have a professional manner and be experts at establishing rapport with clients quickly
Be able to validate prospective customer’s contact and home information in CRM system while maintaining confidentiality
Excellent verbal and written communication skills.
Highly developed social skills, enjoys interpersonal communication, and speaks clearly and with poise.
Strong customer service orientation with the ability to build rapport quickly.
Proficient computer skills and ability to learn new software systems
Team player with a positive attitude and willingness to learn
Relentless at perfecting your craft, always willing to learn and develop new skills.
Capacity to persevere through rejection and derive valuable lessons from it.
Desire to grow and become a better leader and person.
Self-motivated, results-driven, and goal-oriented.
It’s a plus if you have :
Previous experience in a call center, customer service, or sales role (preferred but not required)
Familiarity with CRM software
Experience in the home remodeling industry (a plus but not required)
Bilingual skills (English / Spanish) are a plus
Benefits
Our Commitment to You :
Competitive hourly wage plus uncapped commission.
Average earning potential : $50,000-70,0000
Top performers earning potential : $80,000-150,000
Incentivized giveaway contests among the team!
Overtime eligibility
Comprehensive medical, dental, and vision benefits.
Generous Life insurance plan.
Extensive paid time off.
Ample growth opportunities within the company for individuals who consistently meet or exceed targets.
Frequent company-sponsored outings and events to celebrate our wins!
Internal Rewards Program where employees can win points to use for concerts, services, products, and gifts.
Schedule and Location :
40 Hour work schedule with hours varying Monday to Saturday, 8 : 00 AM to 6 : 00 PM EST at our HQ in Bergenfield, NJ
Requirements
Project Manager Requirements : Proven experience in account management, project management, or a similar role. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to upsell or add-on products to increase revenue. Proficient in using CRM software. Ability to work in various outdoor environments and adapt to different job scenarios. Punctual, proactive, disciplined, creative, efficient, and balanced. Open-minded with a growth mindset.
Salary : $60,000 - $120,000
