Program Manager -IT End-User Services

We are seeking an experienced IT End-User Services Program Manager to oversee the delivery and continuous improvement of IT services in a highly regulated operational environment. This role ensures the seamless support of personnel by managing end-user technology services, including user support, workstation management, and software deployment, while maintaining compliance with stringent industry standards, including those set by the NRC, NIST, and ISO 27001.

This strategic, hands-on leadership role requires a proactive approach to IT service management in a complex, high-security setting. If you have a strong background in IT service delivery and a passion for enhancing end-user experiences while maintaining compliance with nuclear industry regulations, we encourage you to apply.

This role has responsibilities that include working at secure sites that require U.S. citizenship to enter.

This is a full-time, on-site position in South Florida. Benefits offered include Medical, Dental and Vision insurance, 401k with company match and PTO.

Key Responsibilities:

• Lead IT service programs, including onsite user support, hardware/software management, and IT equipment deployment.
• Oversee day-to-day IT support operations, ensuring timely issue resolution and minimizing downtime.
• Manage IT service delivery, including order processing, system imaging, and application installation.
• Ensure service quality meets defined SLAs and industry best practices.
• Supervise and develop IT support teams, including field technicians and service desk staff.
• Drive continuous improvement initiatives to enhance end-user support and service efficiency.
• Oversee the deployment, configuration, and lifecycle management of IT hardware and software, ensuring compliance with NRC, NIST, and ISO 27001 standards.
• Collaborate with IT infrastructure, cybersecurity, and operational teams to align services with organizational objectives.
• Manage vendor relationships and ensure compliance with service agreements.
• Ensure adherence to nuclear industry regulations and cybersecurity standards, performing regular audits for compliance and security vulnerabilities.
• Develop training programs and knowledge management resources to improve IT service effectiveness.
• Manage budgets and resources efficiently to optimize IT service delivery.
• Provide regular reporting and insights on service performance and improvement initiatives.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degrees or certifications preferred.
• 7 years of IT support experience, including 3 years in a managerial or program management role.
• Experience in regulated or high-security environments, such as nuclear, energy, utilities, or critical infrastructure.
• Strong background in IT service management, user support, and field services.
• ITIL certification preferred; PMP or relevant cybersecurity certifications (e.g., CompTIA Security , CISSP) are a plus.
• Excellent leadership, communication, and problem-solving skills.
• Familiarity with NRC, NIST, and ISO 27001 regulations and compliance standards related to IT security and operations.

This strategic and hands-on leadership role requires a proactive approach to IT service management in a complex, high-security setting. If you have a strong background in IT service delivery and a passion for enhancing end-user experiences while maintaining compliance with nuclear industry regulations, we encourage you to apply.

 

Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.