What are the responsibilities and job description for the Help Desk Technician position at Fybercom?
Are you ready to join FyberCom's team? We seek a passionate and dedicated person to provide outstanding customer service and technical support to our valued customers.
As a team member, you will be crucial in sales, billing support, scheduling, and troubleshooting customers' technical problems. You will be responsible for providing accurate and timely resolutions while maintaining a positive and professional attitude. You will also be expected to document customers' accounts and create service call tickets in a detailed and organized manner.
At FyberCom, our customers are our top priority, and we are committed to providing them with the best possible service. We seek type-a, reliable, upbeat, and hardworking individuals who share our passion for excellence to join our team.
We offer a competitive compensation package, a high-octane office setting, and the opportunity to work with the latest fiber, routers, and radios technology. This is a full-time position, with shifts scheduled from Monday to Sunday, from 8:00 am to 11:00pm.
Please note that this is an in-office position.
Responsibilities-
Scheduling
Sales
Fielding installation technicians phone calls
Troubleshoot customers technical problems with internet services
Provide customers with precise and consistent resolutions in a timely manner.
Noting customers accounts.
Create service call tickets.
Learn current new technology in routers and radios.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: No less than 30 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $15 - $18
