What are the responsibilities and job description for the Detroit Components Specialist/New Sales Training position at FYDA FREIGHTLINER GROUP?
Job Details
Description
Essential Duties and Responsibilities:
Support Sales Team and educating our customers on our Daimler proprietary products. Applicant will learn about the truck industry including dealership roles and responsibilities while training to advance career.
- Successful candidate will be enrolled in the Daimler Truck North America Sales Training Academy and be expected to achieve certification in the first year of employment.
- Attend OEM and Industry Events to learn about the products & industry
- Attain CDL within 6 Months
- Assist Fleets in effectively utilizing Virtual Technician & Detroit Connect Analytics
- Assist Sales Customers to set up on DTNA Connect Logins & Passwords and complete our internal Detroit Connect Registration Process
- DTNA Connect/Accessfreightliner (ServicePro/PartsPro/Body Builders/EZ-Wiring)
- Manage New Cascadia Customer over the air updates/implementation and train customers implementing in their fleet.
- Assist Customers on engine hardware/software needs, implementation & training.
- Work with fleet on truck parameters for most effective parameter settings
- Program new trucks & stock truck prior to in service. Check new truck parameters prior to delivery to ensure factory setting are correct.
- MPG - fleet assistance working with fleets to gather mpg info, upload XTR files & compile fuel reports to assist fleets on areas and ways to improve.
- Driver training on mpg, DT12, engine, safety systems. Including review of training available on SmartSource
- Visibility to top fleet VT's working with customer and dealer service departments out on the road.
- Joint calls and presentations with truck sales.
- Work closely with Detroit Components Manager for training and joint customer calls.
- Work closely with Sales Manager to gain understanding of sales processes, inventory, advertising, etc.
- Parts/Service Credit Application acquisition and setup confirmation.
- Successful Candidate will progress towards full-time sales position in an approximate 2-3 year time-frame
Sales Professional
Essential Duties and Responsibilities:
Vehicle sales and solutions accomplished through customer acquisition and relationship development. Gathers understanding of customers’ needs and is able to provide vehicle solutions through successful demonstration of the features, advantages, and benefits of our products to maximize value for customer.
- Makes outside sales calls
- Establish long lasting relationships with current and future commercial vehicle buyers
- Understands commercial vehicles by studying features, advantages, and benefits of our portfolio of products, as well as, the competitors’ offerings.
- Documents activities in CRM program and leverages CRM to foster account development.
- Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models
- Participates in professional sales and product training
- Exhibit a high level of commitment to customer satisfaction
- Maintain compliance with all company policies and procedures
Education and/or Work Experience & Physical Requirements
Education and/or Work Experience Requirements:
Sales customer service experience preferred but willing to develop based on applicant talent through professional sales and product training.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office – Word, Excel and Outlook)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- High school diploma or GED required
- Associate/Bachelor Degree preferred
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must be able to lift and carry up to 50 lbs
Must be able to talk, listen and speak clearly on telephone
