Business Analyst

About Us

We are an innovative digital service provider focused on developing AI-driven solutions to enhance customer service and sales development. Our mission is to revolutionize how businesses interact with customers using cutting-edge AI technology. We specialize in building AI-powered voice and chat agents that provide seamless, intelligent, and human-like interactions across multiple communication channels. Our solutions empower businesses to enhance customer engagement, streamline operations, and drive sales growth through state-of-the-art conversational AI. We are seeking a talented Data Analyst to join our team and help drive insights, optimize AI models, and enhance customer service and sales performance through data-driven strategies.

Hiring for Multiple Positions.

As a Business Analyst at Fynora.ai, you’ll play a crucial role in driving strategic decision-making through data-driven insights. Your expertise will help analyze business processes, identify growth opportunities, and enhance operational efficiency. You’ll collaborate closely with stakeholders to optimize internal processes and present key insights to top management using compelling data visualizations and dashboards.

In this role, you will:

• Develop and present dashboards to top management and the board, translating complex data into clear, actionable insights.
• Identify market opportunities and analyze industry trends to support strategic growth projections.
• Leverage existing client data to optimize processes, improve AI voice service performance, and enhance customer satisfaction.
• Optimize business operations by identifying inefficiencies and recommending AI-driven improvements.
• Support leadership with data-backed recommendations, ensuring informed decision-making that aligns with company goals.
• Stay up to date with the latest data analytics techniques, machine learning applications, and AI trends.
• Implement A/B testing strategies to improve AI-driven customer service and sales interactions.
• Monitor and evaluate chatbot and voice agent accuracy, response effectiveness, and customer satisfaction metrics.

Requirements

• Bachelor’s or Master’s degree in data science, Statistics, Computer Science, or a related field.
• 3 years of experience in data analysis, business intelligence, or AI performance optimization.
• Proficiency in SQL, Python, R, or other data analysis languages.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Strong understanding of statistical analysis, predictive modeling, and machine learning fundamentals.
• Familiarity with AI technologies, NLP models, and speech recognition systems.
• Experience working with cloud-based data platforms (AWS, GCP, Azure).
• Strong problem-solving and analytical skills with attention to detail.
• Excellent communication skills, with the ability to translate data insights into business strategies.

Nice-to-Have Skills

• Experience with customer service and sales data analytics.
• Knowledge of chatbot analytics and voice agent performance metrics.
• Understanding of reinforcement learning and AI-driven optimization techniques.
• Background in working with call center analytics and CRM data.

What We Offer

• Opportunity to work on cutting-edge AI and data analytics projects.
• Flexible work hours and remote work options.
• Competitive salary and benefits.
• Professional development and learning opportunities.
• A collaborative and innovative work environment.

How to Apply:

If you are passionate about data-driven AI solutions and want to help shape the future of customer service and sales interactions, we would love to hear from you! Please submit your resume, portfolio, and a brief cover letter detailing your experience and why you’d be a great fit for this role.

Join us in transforming AI-powered customer and sales experiences with data-driven insights!