What are the responsibilities and job description for the Customer Service Representative position at FYZICAL Therapy and Balance Centers?
Find your perfect career fit with Physical Therapy on the Rock, formally known as FYZICAL Therapy and Balance Center. We are an innovative company that is committed to your growth and success. We are faith based, looking for a like minded individual to partner with our mission to see lives touched by spreading the love of Jesus.
This outpatient physical therapy opportunity prioritizes one-on-one patient care, provides a diverse population, and has the opportunity for career growth with great benefits. This is a front desk position, but all employees will be trained to work with patients doing exercises and in the use of modalities for treatment. Therefore, this candidate would be dynamic, have a heart for people, have an attention to detail, be energetic, have an exercise background, and have a vision for long term commitment to the business.
We are looking for a client care specialist (40 hours/week). We look forward to interviewing all qualified candidates.
We want to see our staff grow into excellent professionals, so we take extra time to mentor through in-services and offer access to Fyzical’s national education division teaching therapists advanced techniques in Vestibular, Manual Orthopedic therapy, Pelvic Health, and more.
Our practice provides the following:- 1:1 patient care with private treatment rooms
- Positive environment patients and therapists
- Collaborative team spirit that is supportive of growth and learning
- In-office in-services, mentoring, and continuing education access
- Medical (FT employees)
- Paid time off, select paid holidays
- Continuing education reimbursement allowance
- Retirement IRA matching program
Some of our diverse services include:
- Orthopedics
- Neuromuscular Re-education
- Balance Training
- Vestibular Rehabilitation
- Manual Techniques
- Women’s and Men’s Pelvic Floor Health
- Craniosacral & Myofascial Release
- Pain & Stress Management
- Wellness Services
Job Responsibilities
Greet patients and visitors with a friendly and welcoming manner
Skilled at handling incoming calls, fax, and emails
Strong communication skills required, able to effectively communicate with others including employees, physicians, patients, and insurance companies
Comfortable with computers, ability to handle uploading and downloading files
Verify insurance coverage and collect co-payments
Cash handling
Competent phone skills
Data entry
Scheduling patients
MS Suite familiarity, Excel, and Word, GMAIL, proficient with Mac computers
Able to spell and type proficiently
Ability to handle HIPPA sensitive information
Lead patients through exercises and use of modalities with correct form and posture
Fold laundry and clean the office
Troubleshoot errors within the systems we use within the office
Required Skills and Qualifications
H.S. grad or equivalent
Authorization to work in the U.S. required
High school diploma or GED
Self-starter, desire to serve
Dynamic team player
Exercise Background
Have a heart for people
Relevant work history
Front desk reception
scheduling appointment
assistance with billing and insurance
insurance pre-authorization
receiving and sorting mail
Excellent customer service skills
Flexibility
Good physical and mental health
Ability to commit to working for a full year minimally.
