What are the responsibilities and job description for the Physical Therapy Front Office Coordinator position at FYZICAL Therapy and Balance Centers?
Job Title: Physical Therapy Front Office Coordinator
Location: Washington, DC
Position Summary:
The Front Office Coordinator is the first point of contact for patients and plays a key role in creating a welcoming and organized environment. This role ensures the smooth operation of daily clinic activities, including scheduling, patient communication, and administrative tasks, supporting the clinic’s mission of delivering exceptional care.
Physical Requirements:
Why Join Our Team?
Location: Washington, DC
Position Summary:
The Front Office Coordinator is the first point of contact for patients and plays a key role in creating a welcoming and organized environment. This role ensures the smooth operation of daily clinic activities, including scheduling, patient communication, and administrative tasks, supporting the clinic’s mission of delivering exceptional care.
Physical Requirements:
- Ability to sit or stand for extended periods.
- Capability to work on a computer for prolonged periods while maintaining attention to detail.
- Occasionally lift or move office supplies weighing up to 20 lbs.
Why Join Our Team?
- Patient-Centered Mission: Be a vital part of a team dedicated to improving lives through personalized care.
- Dynamic Environment: Enjoy working in a fast-paced clinic setting where your contributions directly support patients’ progress and recovery.
- Professional Development: Access training and growth opportunities to enhance your skills and advance your career.
- Team-Oriented Culture: Join a collaborative and supportive work environment where your efforts are appreciated.
- Competitive Compensation: We offer a competitive salary and benefits package, including health insurance and paid time off.
Job Responsibilities
Key Responsibilities:- Patient Interaction:** Greet patients warmly, answer inquiries, and ensure a positive experience during all points of contact.
- Scheduling and Coordination:** Manage patient appointments efficiently, balancing provider availability and patient needs. Confirm appointments and handle rescheduling or cancellations.
- Insurance Verification: Verify insurance benefits, obtain authorizations, and ensure accurate billing information prior to treatment.
- Financial Transactions: Collect copayments and balances, issue receipts, and provide explanations of patient financial responsibilities.
- Administrative Support: Maintain organized patient records and documentation in compliance with clinic policies and HIPAA guidelines.
- Communication Management: Answer phones, respond to emails, and relay messages promptly to appropriate team members.
- Team Collaboration: Work closely with clinicians and other staff to optimize patient flow and provide seamless support for clinical operations.
- Clinic Presentation: Keep the front office and waiting areas clean, organized, and stocked with necessary supplies.
Required Skills and Qualifications
Qualifications:- High school diploma or equivalent; additional education in healthcare administration or related fields preferred.
- Previous experience in a medical or physical therapy office setting preferred.
- Proficiency with scheduling software and electronic medical records (EMR) systems.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Excellent communication and interpersonal skills to provide exceptional service to patients and team members.
- Familiarity with insurance processes, authorizations, and medical billing is a plus.
