Medical Receptionist / Front Desk Job – Framingham, MA 144920
Why You'll Love This Job
Are you a personable, customer-centric medical receptionist interested in joining a growing practice and team? FYZICAL, one of the country’s leading physical therapy companies, is opening a new independently owned clinic in Framingham, MA and is seeking a Customer Care Specialist. Our ideal candidate is passionate about delivering exceptional customer service, is a self-motivated problem solver, and values professional development and making an impact.
As the first and last person clients see when they enter, you will play a central role in the smooth operations of the PT clinic and delivering an exceptional patient experience. Working at FYZICAL will enable you to accelerate your professional growth in a high energy, high integrity environment. This opportunity provides the best of both worlds : the opportunity and engagement of a locally owned clinic backed by the resources and support of a national network and brand known for innovation and excellence in physical therapy.
Competitive salary and benefits :
- Competitive salary (range $42,000-52,000 annually for full time, commensurate with experience)
- Performance bonus
- Paid Holidays and Paid Time Off
- Work-life balance, with manageable patient flow on weekdays
- Health, Dental and Vision Insurance (50% company paid)
- 401k with matching
- Continuing education / training opportunities
Why you’ll love working here :
Active involvement and high impact in building out and growing a clinic with a supportive and collaborative teamAccess to the latest technology in scheduling, managing intake and communicating with patients that makes both the customer experience and your role betterGenerous continuing education programs with robust onboarding training, no-cost live and online CEUsA beautiful, open, and bright clinic environment where you and the team can deliver the highest quality careResponsibilities
Greet and discharge patients - ensure feel welcome, comfortable and at ease, verify insurance, collect payments, and promote timely return visits and patient feedbackHandle patient intake and new patient data gathering, appointment scheduling, follow-ups, and ensuing patient communications including appointment reminders and cancellation re-schedulesAct as patient liaison - disseminate relevant information, answer questions from potential or current patients, act as a go-between for patients and physicians regarding PT plans of care (inbound and outbound)Enable efficient and thorough billing practices - verify insurance eligibility and benefits, send paperwork to billing firm, track explanation of benefitsEnable smooth clinic operation - track all clinic referrals, manage clinic patient schedule, and adjust patient schedule when possible to account for cancellations, communicate with clinical staffSkills & Qualifications
Personable with a positive attitude and empathetic toward people that are in painProactive with a strong work ethic and a can-do attitudeStrong communicator - proactive, clear, timely, and engagingReliable / dependable with high integrityHighly organized with strong attention to detail and ability to effectively multi-task / have multiple activities going on at onceAdept at navigating multi-line phone system, voip communications technology, digital fax, and CRM systemsAssociate or bachelor’s degree in healthcare administration or related field (or similar experience) preferred
Salary : $42,000 - $52,000
