What are the responsibilities and job description for the Field Service Technician position at G.A. Braun, Inc.?
SUMMARY:
Installs, trains, supports, repairs product/equipment at customer site to provide optimum level of customer service. Can work as part of a team moving machines, assembling machines, and positioning into place. Should be able to function independently, referring only unusual or complex problems to Corporate for resolution. Must be able to deal with customers in a professional, diplomatic manner, in person and through telephone support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Reviews blueprints and observes layout of machine in manufacturer’s plant to become familiar with machine operation and plant processes.
- Consults with Braun administration to resolve problems of machine design to avoid installation problems in customer’s establishment.
- Operates with site supervisors and machine operators through trial run at customer’s establishment to ensure that quality and rate of production meet specifications.
- Trains customer’s personnel and management in the operation of, adjusting, maintaining and repairing equipment by means of hands on instruction and review of operations and maintenance manuals.
- Obtains client signoff for training and equipment acceptance on new equipment installations when the project manager is not present.
- Consults with customer about deviations of machine operation from original specifications and explains reasons for changes. Needs to enforce OEM parts and recommended proper maintenance and operation of equipment.
- Repairs worn or defective equipment in customer’s plant.
- Ability to become Well versed in WashNet and machine operating systems. Is literate with PC and able to resolve system issues.
- Supports income phone calls from customers, distributors, field service and regional sales managers.
- Diagnoses and resolves complex problems to the equipment/system.
- Lends technical assistance to customers, Regional Sales Managers, Inside Sales and Engineering.
- May conduct customer on-site training classes for line employees and management staff.
- Ability to calm an irate customer and solve the problem.
- Have knowledge of the customer base in his/her home territory and proactively visit sites to strengthen Braun’s presence and relationship.
- Ability to propose and close service contracts and generate machine parts sales.
- Ability to obtain a passport is required.
- Other duties and special projects, as assigned.This position requires frequent overnight and extended travel throughout the United States, Canada, Mexico, Caribbean, and some additional overseas engagements. When not scheduled in the field, answer customer calls on the help desk.
REQUIREMENTS:
- Technical Degree preferred and/or relevant military training; other backgrounds are welcome to apply with relevant work history
- Mechanical aptitude with additional strengths in pneumatics, hydraulics, electricity, controls and computers
- Ability to read electronic schematics and wiring diagrams
- Experience in plumbing, sheet metal, rigging, electrical/structural work
- This position requires both written and verbal communication skills
- Clean Driver’s License
- Ability to travel – 50 to 75% of the year and on short notice
Interested candidates should apply online on the career section of www.gabraun.com or reply to this ad.
We appreciate your interest in G.A. Braun, Inc. Braun. offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Do you have the ability to travel outside of the United States?
- Please confirm your phone number.
- Do you have a clean drivers license?
Willingness to travel:
- 100% (Required)
Work Location: On the road
Salary : $75,000 - $95,000
