What are the responsibilities and job description for the Customer Service Representative position at G.A.L.S INC?
JOB SUMMARY
Interacts with customers to provide information in response to inquiries about products or services. Is responsible for acting as a liaison between customers and the company. Assists customers with complaints, orders, errors, account questions, billing, cancelations, and other queries.
SPECIFIC DUTIES AND RESPONSABILITIES
*Resolve customer complaints via phone or e-mail.
*Greet customers and ascertain problem or reason for calling.
*Place or cancel orders.
*Handle product recalls.
*Analyze transactions, corrects records, and adjust errors.
*Traces status of orders.
*Contact customers to ascertain data omitted on orders.
*Has knowledge of product line, delivery time, drop ship items, various marketing promotional items, and similar data, as required.
*Determine charges for services requested, and/or arrange for billing.
*Utilize system to monitor and assign work priority and coordinate with warehouse associate’s activities.
*Monitor inbound freight traffic and make sure to fulfill orders.
*Perform inbound receipt and outbound bill of lading system processing.
*Perform other duties and assist management as needed.
*Participate in physical inventories.
*On occasion, employees are assigned on very short notice to work for an extended period of time.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must meet to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*While performing the duties of this job the employee is regularly required to sit for extensive periods of time; use hands to finger, handle, or feel; and reach with hands and arms.
*The employee is required to stand, walk, and occasionally kneel, and talk or hear.
*The employee must be able to lift and/or move up to 30 pounds.
*Specific vision abilities required by this job include close vision, distance vision.
*Occasionally, the employee is required to be able to work inside and outside the warehouse on extreme weather conditions and/or partial exposure to sun or rain.
POSITION REQUIREMENTS
*1-year related work experience and/or training; or equivalent combination of education and experience.
*Computer skills required.
*Ability to deal with problems under pressure.
*Ability to read, speak, and write English and Spanish languages.
*Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
*Ability to compose correspondence.
Overview
We are seeking a dynamic Customer Service Representative to join our team. The ideal candidate will be a proficient communicator with a passion for providing exceptional service to our clients.
Duties
- Respond to customer inquiries via phone, email, and in-person
- Provide information about products and services
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Perform data entry tasks accurately and efficiently
- Collaborate with the sales team to meet customer needs
Experience
- Previous experience in customer service or a related field is preferred
- Proficiency in English; multilingual or bilingual skills are a plus
- Strong communication skills, both verbal and written
- Ability to type efficiently
- Familiarity with client services principles
- Knowledge of basic sales techniques
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
Shift:
- Morning shift
Work Location: In person
Salary : $12 - $15
