Enrollment Advisor

Overview

For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. G&A Partners' client is currently seeking a Enrollment Advisor to join its team in Houston, TX.

The Enrollment Advisor will develop relationships with intern candidates, assisting with the enrollment process and troubleshooting issues while encouraging optimism and determination on their path toward success.  This position will support candidates from multiple states and will be required to learn certification requirements for all locations.

Responsibilities

• Communicates with candidates via telephone, email, or live chat to build rapport and assist with the initial portion of the application process.
• Uses sales techniques to capture candidate attention, highlighting the program features and benefits and encourages the candidate to move through the enrollment process, ultimately enrolling the candidate in the program.
• Demonstrates proficiency in program knowledge and communicates how the program works to prospective and current candidates.
• Communicates effectively with candidates to determine their certification goals and whether the program can aid the candidate in meeting those goals.
• Maintains a high level of customer service and positive working attitude, as well as be available to help other team members as needed.
• Manages day-to-day tasks related to supporting and tracking potential candidates and current candidates progress to enrollment.
• Ensures that policies, procedures, and communication with candidates are documented in their account.
• Reviews accounts to make sure that clear and updated information is being provided to candidates.
• Works closely with the back office/fulfillment team to communicate transcript needs and requirements to candidates.
• Presents, promotes and sells the clients’ program using supported value proposition statements to existing and prospective candidates.
• Establishes, develops and maintain positive business and customer relationships.
• Contacts new and existing customers to discuss needs.
• Exhibits customer service skills to listen to the concerns of customers and able to address their needs.
• Act in accordance with the clients’ values
• Perform other duties as assigned

Qualifications

• Bachelor’s degree from a leading university with academic excellence or commensurate experience in an educational or professional administrative capacity.
• 2 or more years of experience in a heavy customer service or sales-oriented position

Knowledge, Skills, Abilities and Behaviors:

• Strong interpersonal and relationship-building skills.
• Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers.
• Proficiency with Microsoft Office.

Equal Opportunity Employer Statement

G&A Partners as an Equal Opportunity Employer considers all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Our management team is dedicated to providing a work environment free of discrimination and harassment based on any of these characteristics. We are committed to this policy and achieving a diverse workforce with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Privacy Policy