What are the responsibilities and job description for the Customer Service Rep position at G and D Beautiful Genes and more?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our clients, ensuring their needs are met while fostering positive relationships. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a seamless customer experience.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Analyze customer issues and provide effective solutions or escalate as necessary.
- Perform data entry tasks accurately while maintaining client records.
- Assist with sales inquiries and promote company products or services.
- Provide client services support, ensuring customer satisfaction at all times.
- Maintain knowledge of company policies, procedures, and product offerings to better assist customers.
- Collaborate with team members to improve service delivery and enhance the overall customer experience.
Skills
- Strong ability to communicate effectively with clients, both verbally and in writing.
- Experience in a call center environment is preferred but not required.
- Proficiency in data entry with attention to detail.
- Bilingual or multilingual capabilities are a plus, enhancing communication with diverse clientele.
- Familiarity with office software and tools to streamline processes.
- Ability to analyze information quickly and make informed decisions based on customer needs.
- A proactive approach to problem-solving and a commitment to delivering outstanding service.
Join our team as a Customer Service Representative and contribute to creating memorable experiences for our clients!
Job Type: Full-time
Pay: $18.95 - $20.95 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $19 - $21
