What are the responsibilities and job description for the IT Business Analyst Epicor position at G and H Towing Company?
Job Description
Job Description
Job Summary
This position is responsible for providing support to end users at company sites. The IT Application Specialist (Epicor) will work with company leadership and end users to shape existing and develop new business processes, focusing on improving future business performance. The IT Application Specialist (Epicor) will be engaged in projects such as version and functional upgrades and the implementation of Epicor solutions at all current and future sites.
Key Interactions
G&H Employees, G&H executive leadership, senior client leadership, mariners, industry associations, and 3rd party vendors.
Job Responsibilities, Required Knowledge, Skills
- Ability to continuously communicate effectively and professionally
- Ability to maintain confidentiality in all matters and areas of the organization
- Ability to manage multiple demands simultaneously while maintaining service standards
- Ability to understand and execute complex oral and written instructions
- Ability to work independently with minimal or no guidance
- Adhere to all company policies and procedures
- Build and maintain strong relationships with internal and external parties to ensure a high level of communication and understanding
- Communicate and utilize Epicor EMS resources as needed to deliver effective business-driven solutions
- Complete all required tasks accurately and promptly
- Define business requirements for new processes, queries, reports, and enhancements and analyze results
- Define, develop, and deploy business solutions, which may include business process design and mapping using MS Office tools, third-party apps, or other design and mapping tools
- Effectively partner with the business and perform as subject matter expert (SME) and business architect on manufacturing / productions and supply chain tasks and concepts
- Excellent written and verbal communication skills
- Implement, configure, and test Epicor solutions to ensure data integrity and support transaction / data cleanup activities when necessary
- Implement, configure, and test the Epicor application to ensure a high level of data integrity
- Interpersonal skills include self-awareness and the ability to deal professionally with others and always make professional judgments
- Maintain a clean and organized work area
- Maintain Epicor security where appropriate
- Maintain personal and professional networks as appropriate for your position
- Must be a team player and support the mission, vision, and goals of G&H Towing and the department
- Must be service-oriented and customer-centric to all internal and external customers
- Other tasks and responsibilities based on business needs
- Participate in internal and external educational opportunities to ensure continuous learning and professional growth
- Perform as a peer reviewer of team deliverables and content
- Proven ability to troubleshoot, test resolutions, and escalate common issues
- Proven analytical and problem-solving skills
- Provide Epicor end-user support at all company locations
- Provide formal Epicor documentation and training
- Strong communication, organizational, analytical, time management, problem-solving, and planning skills
- Technical components such as BAQs, BPMs, BAMs, Trackers, Dashboards, Customizations, DMT, Administration tools, Security, Crystal Reports, and SSRS
- Timely and regular attendance is required to ensure workflow is not interrupted
- Education & Experience
- A High school diploma or GED is required; an advanced degree in computer science, information systems, or equivalent is preferred; extensive experience may be considered in lieu of education
- A minimum of three (3) years of demonstrated business analysis or technical analyst work experience in a support or development environment working with an ERP instance in a shared service environment
- A minimum of three (3) years of experience working with Enterprise Resource Planning (ERP) implementations in a development and support role
- A minimum of three (3) years of experience working with supply chain customers with a strong background and understanding of logistics, purchasing, manufacturing operations, inventory management, and warehousing disciplines
- Ability to multi-task effectively, prioritize and execute tasks efficiently and according to designated milestones / timelines
- Attention to detail and problem-solving skills
- Certifications in production or manufacturing disciplines
- Epicor experience to include
- ERP technical and functional knowledge
- Excellent critical thinking, problem-solving, and analytical skills with attention to detail
- Excellent interpersonal skills
- Experience with ERP Data Management Tool, BAQ
- Experience with integration tools and concepts for connecting 3rd party apps
- Manufacturing or operational business experience
- MRP, BOM, MOM, RF, Ship / Recv, Job management, Planning and Forecasting, capacity planning, mins / maxs, master scheduling, Routings, ECN, material management (Incl. master data knowledge), inventory management, cycle counting, ABC analysis, MES terminals, Kanban, warehouse management, storage locations, material movement, WIP, pick-pack-ship, distribution modeling, etc.?
- Remote support experience
- Report writing, BPMs, queries, and dashboard creation within ERP
- Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines
- SQL experience
- SSRS experience
- Strong supply chain processes and reporting within ERP application
- Understanding of business concepts and operations for a supply chain and technical organization
- Understanding of production planning and concepts such as quality control, rework, scrap, backflush, and routings (how they affect an ERP application)
- Understanding of Quote / Order to Cash process flow and relationship with ERP application
- Understand supply chain dependencies in an ERP application : financial, engineering, purchasing, etc.
- Understanding support structure : enterprise, company, plant, and warehouse facilities. Additionally, how to configure them in an ERP application.
- Required Licensure & Certifications
- Requires an active and valid driver's license
Working Conditions
Special Projects
Behavioral Competencies
Time Management
Teamwork
Listening
Resourcefulness
Physical :
Mental :
Worksite Environmental Conditions
We are an equal opportunity employer and prohibit unlawful discrimination per federal, state, and local laws. We value diversity and are committed to being an inclusive environment for all candidates and employees representing a variety of backgrounds, perspectives, and skills. All employment is based on qualifications. Qualified individuals must be able to perform all the functions listed in the job description with or without reasonable accommodation as based on ADA requirements.
