Patient Services Specialist Supervisor

Job Description

Job Description

Description : Front-End Management

• Oversees staff and patient care functions of the practice(s).
• Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports
• Enforces adherence of company policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc.
• Compiles, analyzes and identifies trends in daily statistical data as requested and presents data reports monthly to appropriate parties with guidance from practice leadership.
• Copayment & Patient Secure Reports- Monitors overall practice collection percentage and works with staff to identify areas for improvement. This report is expected to be monitored on a weekly basis. Identify top performers and acknowledge with the team.
• Reviews operational dashboards and reports to track performance and identify trends that need to be addressed. Assist with implementation and oversight of key indicators related to MIPS, front-end work-queues, patient experience, and scheduling.
• Works closely with Administration, on or off site Coordinators and Supervisors, IT Operations, to identify opportunities to improve front-end processes.
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Services as a role model and resource person for providing quality patient care and patient information as needed.
• Responsible for continued office personnel training for front desk, reception and billing activities related to procedure intake and scheduling. Ensures appropriate cross-training and cross-coverage for all administrative activities
• Performs other duties as assigned.

Staff Engagement

Requirements :

PI7550a21a8013-25405-36936157